Program Manager Ii

Overview

Job Title: Section Manager

Department: Employment Development Department (EDD)

Job Code: JC-500613

Classification: EMPLOYMENT PROGRAM MANAGER II

Salary: $7,169.00 - $8,974.00 per month

Location: Los Angeles County (Inglewood area; near 405 and 105 freeways)

Telework: Hybrid (amount of telework at department discretion; subject to change with business needs)

Work Type: Permanent, Full Time;

Work Schedule:

8:00am – 5:00pm;
Work Week:
Monday – Friday

Final Filing Date: 2/17/2026

Note: This is a re-advertisement; if you previously applied, you do not need to re-apply.

Serves as a Section Manager of the Unemployment Insurance (UI) Center Inglewood. Responsibilities may include daily operations of the Multi-functional Center, which may involve:

• Determinations
• Appeals
• Adjustments
• Over payments
• Payment Authorization
• Clerical and Claim Filing staff supervision
• Direct supervision of Unit Managers; may supervise custodial and clerical staff
• Organizing workflow and resources to achieve production quality objectives

The candidate must foster and maintain effective working relationships with internal and external customers, gather and analyze data, formulate, implement, and evaluate multiple programs, and enable implementation of EDD’s mission, values, management philosophy, and customer service standards.

Minimum Requirements: The class specification lists the requirements for EMPLOYMENT PROGRAM MANAGER II. The minimum requirements are provided in the official class specification.

Desirable

Qualifications:

Vision and goal orientation; strategic thinking; results-driven; concise and professional writing skills; familiarity with progressive discipline and corrective action processes; proficient use of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint); effective time management and organizational skills.

How to Apply: Complete the State application process through Cal Career. Applications submitted electronically via Cal Career are preferred.

Required Documents:

• State Examination/Employment Application STD Form 678 (if not applying electronically); include all experience and education relevant to the Minimum Qualifications.
• Statement of Qualifications (SOQ) – 2 pages maximum, 12-point font, single-spaced. A SOQ is required and resumes do not replace it.
• Resume (optional) – may be included but is not required.

Additional Guidance: If applying by mail, include specific Job Code #, Position Number, and Classification Title on Page 3 of the STD Form 678; indicate eligibility basis; omits page 10 EEO questionnaire; do not include full SSN or LEAP information. If unable to apply electronically, mail required documents to the address listed in the posting.

• Current version of STD Form 678 (or electronic application through )
• Statement of Qualifications
• Resume (optional)

Background & Vetting: A background investigation may be required. An individualized assessment will be used to determine relevance of any conviction history. The process may include a personal history statement and fingerprinting checks. A conviction does not automatically disqualify an applicant.

Benefits: Benefit information is available on the CalHR and CalPERS websites.

Hiring Unit Contact: Loranda Cutrer, ,

EEO & Accessibility: EEO Office contact: ;
Accessibility:  California Relay Service: / (TTY/Voice).

Other: The State is an equal opportunity employer; the organization maintains a drug-free workplace policy; all applicants are expected to comply with applicable civil service rules and merit system principles.