Front Office Admin Support

Overview

Our UCLA Health Ronald Reagan Hospital is seeking to hire a full-time Front Office Admin to support our Orthopedic Clinics.

• Answering and directing central phone lines
• Front desk duties (greeting, check-in, discharge, preparation of patient charts, etc.)
• Patient scheduling, interviewing, encounter registration
• Verifying insurance benefits and record benefit for finance review
• Monitoring collection, quality control, and processing of charge documents
• Updating referrals and new authorization dates and extended treatments
• Other administrative duties as assigned

Please note, all employees are required to float or travel to all UCLA Orthopedic Clinics as assigned.

Salary range: $26.42/hr - $37.49/hr

• Minimum 1 year work experience in a customer service environment
• Working knowledge of Medi-Cal, HMOs, PPOs, third party payors, authorization and eligibility requirements and regulations
• Ability to perform the functions patient encounters, registration, and appointment scheduling using a computerized system
• Knowledge of medical terminology
• Working knowledge of Orthopedic Surgery terminology (highly preferred)
• Working knowledge of CPT and ICD-9 codes (preferred)
• Knowledge of patient related policies and procedures
• Knowledge of Microsoft Word, Windows, Outlook, and other PC Applications
• Knowledge of Medical Enterprise supported services, Care Connect (EPIC) systems (preferred)
• Skill in performing basic arithmetic operations
• Sufficient typing skills
• Strong communication skills
• Ability to work part of a team, establishing and maintaining cooperative working relationships with all staff members, management, and the public
• Proficiency in speaking Spanish (highly preferred)