Patient Care Coordinator DC

Overview

The Support Coordinator III is a senior administrative role responsible for ensuring smooth day-to-day operations in a busy ambulatory clinic. This role prioritizes patient-centered customer service, efficient scheduling, coordination of care, and timely handling of referrals, billing, and documentation. The Support Coordinator III also plays a key role in onboarding, training, and supporting continuous quality improvement initiatives within the clinic.

• High school diploma or equivalent
• Proven excellence in customer service, patient scheduling, and referral processing
• Experience in hospital or medical office insurance billing, registration, or admitting
• Demonstrated knowledge of medical terminology
• Computer proficiency:
  Microsoft Outlook, word processing, and navigation of hospital scheduling/registration systems (GE Centricity, Cerner, PBAR preferred)
• Outstanding communication skills; fluent in reading, writing, and speaking English
• Strong organizational skills, flexibility, and ability to work both independently and in a collaborative, fast-paced environment
• In-depth understanding of major medical insurance plans and government health programs

• Fire Life Safety Training (LA City); must be obtained within 30 days of hire if not already certified (LA City only)

• Bachelor’s degree in a related field
• 5-7 years’ experience in administrative or customer service roles in a medical office, preferably ambulatory care
• Certification:
  Certified Medical Assistant (CMA), Medical Billing and Coding Certificate
• Bilingual language skills (Mandarin, Cantonese, or Spanish)

• Enter patient and referral information accurately and thoroughly in electronic systems
• Process new referrals, gather necessary documentation, and coordinate with physicians and care teams
• Schedule patient visits, surgeries, labs, and procedures; coordinate diagnostic testing and pre-authorization
• Respond to inquiries, emails, and voicemails promptly and professionally
• Greet and assist patients and caregivers, conducting benefit verification and financial risk assessments
• Resolve complex customer service issues and provide support to less experienced staff
• Uphold HIPAA and clinic policies to protect patient confidentiality
• Act as liaison between clinic, patients, physicians, and hospital departments
• Onboard and train new hires and assist with quality assurance, data collection, and process improvement initiatives.