Patient Service Rep, PACT - Operations Float Pool

Patient Service Rep, PACT - Operations Float Pool Job Description

Align yourself with an organization that has a reputation for excellence. Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company’s Workplace of the Year! We offer an outstanding benefits' package, including healthcare, paid time off and a 403(b).

Join us! Discover why U.S. News & World Report has named us one of America’s Best Hospitals.

The Patient Service Representative - PACT (Float Pool) is responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, payment and co-payment collection, and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout multiple medical practices within Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

The PSR in the float pool is expected to be flexible, adaptable, and proficient in various administrative tasks to ensure a positive patient experience.

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
• Greets patients and assists with resolving patient issues or bringing up patient issues.
• Checks in and out patients and collects co-payments/gives receipts/reconciles payments; verifies that patient demographic and insurance information is correct in CS-Link.
• Schedules appointments, completes patient registration, collects patient payments and provides a high level of patient service.
• Assists with the management of physician schedules and seeks opportunities for improvement. Handles patient/provider correspondence as instructed.
• Processes and tracks referrals and authorizations for various insurance types.
• Manages patient care flow and assists with monitoring CS-Link message pools and standard work.
• Monitors and assesses their own workflow to identify opportunities for improvement.
• Explains policies, procedures, or services to patients using administrative knowledge.
• Participates in daily huddles and staff meetings.
• Carries out lobby PSR role in all outpatient MDN departments. This requires learning and understanding of various Epic functionalities, knowledge and skill set specific to the covering clinic. Adapts to the workflows and procedures of different practices.
• Travels between different office locations as needed, sometimes on short notice.
• Assists with special projects or additional tasks as required by the practice manager or healthcare providers.
• Promotes and practice infection prevention standards and all department policies and procedures.

High school diploma/GED preferred.

Two (2) years of experience working as a Patient Service Representative in an outpatient medical office setting preferred.

Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars
- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.

With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai’s medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond.

• Job Identification 13621
• Legal Employer Cedars-Sinai Medical Care Foundation
• Department CMCF 1101012 Ops - Float Pool
• Job Category Administrative
• Job Function Admissions/Registration
• Locations 200 N Robertson Blvd, Beverly Hills, CA, 90211, US