Temporary Float Peer Navigator, Street Medicine; Hollywood​/San Fernando Valley

At Healthcare in Action, we serve patients experiencing homelessness through an innovative "street medicine" approach by contracting with Medicare and Medicaid health plans as well as hospitals and health systems.

Street medicine entails using a medically equipped van to deliver medical care directly to people experiencing homelessness in locations such as parking lots, encampments, and parks.

The Peer Navigator supports members who are experiencing/ are at risk of experiencing homeless with managing their own health in the
Downtown LA/West Hollywood/Marina Del Rey, CA Area
. Assist in motivating behavioral changes in patients to improve health outcomes through education, peer support, housing & resource navigation, and the relaying of shared experience.

At Healthcare in Action, we serve patients experiencing homelessness through an innovative "street medicine" approach by contracting with Medicare and Medicaid health plans as well as hospitals and health systems.

HIA was established in 2021 as a 501 (c)3 organization and associated medical group. Utilizing mobile clinics staffed by healthcare professionals, community health workers, and social workers, our teams travel directly to unhoused individuals living in communities across California, providing services where they reside - including tents, cars, shelters and temporary housing. In meeting patients where they are and supporting their goals, HIA team members build trust - a critical component that can lead to meaningful and positive changes in health and housing.

Our mission is to improve the lives of people experiencing homelessness through quality holistic care. It is our vision that all people experiencing homelessness have access to quality healthcare that addresses their mental, social and physical health needs.

The Float Peer Navigator supports members who are experiencing/ are at risk of experiencing homeless with managing their own health in the Hollywood/San Fernando Valley, CA areas
. Assist in motivating behavioral changes in patients to improve health outcomes through education, peer support, housing & resource navigation, and the relaying of shared experiences.

This position is trained in both Enhanced Care Management (ECM) and Community Support Services (CSS) duties and provides flexible support for outreach, referrals, and coverage for PNs who are out of the office or on extended leave. The duration of the assignment is for approximately 12 months.

Responsibilities include:

Build rapport with members by communicating personal experiences with a goal of increasing the likelihood of positive behavior changes.

Coach members to create and implement strategies that minimize risks associated with the identified common health conditions and behaviors. Connect members to appropriate programs to address barriers to care and to enhance compliance.

Link members to local, county and state services/resources. Follow up with members and serve as a member advocate, delivering their medications and other supplies as needed.

Conduct regular outreach to onsite patients at Nav Center as well as to offsite (as needed) patients to provide support for medical needs.

Provide accompaniment and support to patients for their medical/dental/other appointments.

Collaborate actively with staff of the Navigation Center as well as with HIA team members for care management of patients.

Introduce tools to promote self-management & self-efficacy. Complete all required organization and health plan specific documentation in a timely fashion. Some examples include and are not limited to the following: enter all patient touch points and encounter notes in HIA's electronic health records system, member health risk, and update members' Plan of Care after every street medicine encounter. Document all required information in the care management system during phone calls with members.

Complete and submit a Monthly Audit Checklist assessment, individual care plans, and update member profiles in the Coordinated Entry System/HMIS.

• Schedule encounters based on member's acuity level using the Healthcare in…