Community Health Coordinator; CHC Program- Independent Contractor

Description

The Community Health Coordinator (CHC) is responsible for helping members and their families to navigate and access community services and other resources to support social drivers of health including overall and maternal health, housing, transportation, and early childhood education. The CHC may provide person-centered support that positively impacts healthy behaviors. The CHC coordinates referrals to providers and the Case Managers to support an integrated approach to access care and social support services.

As a priority, activities will promote, maintain, and improve the health of members and their families. The CHC provides social support and informal counseling, advocates for individuals and community health needs.

FLSA Status: Non-Exempt

Salary Range: $23.00/hr - $27.00/hr

Reports To: Manager

Direct Reports: None

Location: Los Angeles

Travel: Up to 100%

Work Type: Regular

Schedule: Part-Time

• Educate members about healthcare management services and connect them with enrollment opportunities.
• Serve as a liaison between the member/family and services they need.
• Lead new member orientations.
• Support individuals and families as they navigate the health care system and assist members in accessing health-related services and community resources, such as transition to improvement in self‑care, health care management, and health literacy.
• Establish trusting relationships with members and their families while providing general support and encouragement.
• Provide ongoing follow‑up and goal setting with members/families.
• Communicate effectively and work collaboratively with all parties (members, families, colleagues, and community-based organizations) as needed.
• Remove barriers that prevent members from accessing health and social services, such as connecting with transportation resources.
• Assist and ensure individuals have primary care appointments, appropriate specialist appointments, and any necessary testing scheduled to close care gaps and reduce ED/hospital utilization, working closely with L.A. Care provider teams.
• Document member and non-member information and interactions following documentation best practices.
• Complete proper escalation and triage protocol as needed.
• Support with existing relationships and develop relationships with community-based organizations.

• Be committed to the mission of L.A. Care.
• Complete required training to align with role competencies.
• Behave in a professional manner and consistently demonstrate and promote the values of respect, honesty, and dignity for the member, families, and the health care team.
• Work in‑person and onsite during business operating hours.
• Accommodate flexible schedule with potential to work evenings and weekends.
• Committed to the constant pursuit of excellence and teamwork in improving the care of the member and families in the community.
• Be punctual for scheduled work.
• Maintain confidentiality and protect the program by abiding by laws and principles related to confidentiality.

• Valid California Driver’s License
• High school graduate or equivalent required;
  Associate’s Degree in social work, public health, behavioral health, administration, or related field preferred.
• Basic computer skills required.
  
  Written and oral fluency in English required;
  Spanish fluency may be required for some locations; depending on location of placement, additional languages may be desired.

• Experience working in a multi‑cultural and community‑based setting for at least 1 to 2 years preferred.

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low‑income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low‑income communities and residents and to support the safety net required to achieve that purpose.