Medical Receptionist Wilmington Clinic

Position Summary

If interested, please apply and submit your resume to marismartinez.

The Medical Receptionist’s primary responsibilities include greeting patients, check-in and check-out processes, managing the center’s wait room, maintaining a clean environment, managing provider throughput, answering phones, and scheduling appointments for a high patient volume medical office. Ensure to apply exceptional customer service during each patient encounter while applying multi-tasking and detail oriented accuracy in obtaining and ensuring collection of valid patient demographics and insurance information.

Applying effective time management and patient tracking, while working with back-office staff to ensure patients are seen in a timely manner. This position reports to the Site Administrator with a dotted line to the Revenue Cycle Manager.

• Warmly greet all patients and visitors as soon as they enter the office suite/waiting area; ensuring use of exceptional customer service at all times.
• Assists patients in signing in upon their arrival to the center.
• Patient Registration:
  Validate, collect, obtain appropriate signatures, documents, and enter the information into office EMR system ensuring accurate collection of:
  • Primary Care office/provider
  • Patient contact phone, email, and home/mailing address
  • Insurance information including subscriber information
  • Verification at each encounter of insurance eligibility or provision of self pay costs when applicable
  • Validation of system entries to ensure appropriate payers are assigned by visit type, Bevahioral health vs. office visits etc.
  • Validation of patient to insurance relationship by viewing Photo  Insurance Card
  • Signed consents to treat, assignment of benefits, Notice of Privacy Practice, and demographic information
  • Collects patient responsible amounts including co-payments, payment on account, and self pay payments.
• Ensures Best practices are followed as it relates to all areas related to registration, check-in and check-out, participating in self monitoring/auditing and cyclical audits by others, closing identified gaps and addressing problem areas timely
• Answers front desk telephone and obtains necessary information from callers to resolve their questions or route them to the correct persons/department in an efficient manner.
• Ensures appropriate coverage of front desk operations, including Care Phone assignments is managed daily.
• Schedules patients as needed from the following scheduling queues:
  • Reschedules in the clinic due to scheduling changes for a provider (displaced patients)
  • Calls patients from the Emergency Department list for Post Discharge attempting to schedule them for a visit within 30 days of discharge from MLKCH
• Answers questions about organization and provides callers with address, directions, and other information.
• Performs other clerical duties as needed, such as filing, photocoping, and ensuring documents required for patient check-in are maintained in stock (New Patient Packet) for downtime and uptime operations.
• Optimizes patients' satisfaction, provider time, and treatment room utilization while the patients are in the practice AND uses best practices while scheduling ensuring adherence to published scheduling guidelines
• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider and/or care team of service delays, escalating to management when the delay exceeds an acceptable delay time (i.e., greater than 15 minutes)
• Esnures a positive patient experience by anticipating patients' anxieties; answering patients' questions; maintaining the reception area ensuring it is a welcoming and clean environment.
• Ensures availability of treatment information by filing and retrieving patient records within the EMR when presented in clinic; forwards large files timely to HIM department for upload.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information each time information is presented.
• Maintains front office inventory and equipment by checking stock to determine inventory level; anticipating…