Patient Service Representative - Infectious Diseases​/Rheumatology, Westwood

Primary Duties and Responsibilities

• Acting as a liaison for the patients and physicians in the practice.
• Assisting patients in accessing service within the health system.
• Facilitating communication with referring physicians.
• Referring patients to appropriate resources.
• Providing follow-up through telephone and EPIC/Care Connect.

Salary Range: $30.36 - $43.49/hourly

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
• Ability to provide coverage for community Clinics as assigned.

• Knowledge of specific specialty practice and workflows.>
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

· Familiarity and knowledge of authorization process & managed care programs