Medical Assistant - Cal Rehab

Overview

Job Description As a member of the patient care team, the Medical Assistant is responsible for positive patient relations, proper telephone communication, verification of patient information by interviewing the patient and confirming purpose of visit. The Medical Assistant prepares patients for examination by performing preliminary physical tests, taking blood pressure, weight, and temperature, and reporting patient history summary. This position may also be trained to schedule appointments and perform routine duties related to the collection and maintenance of current patient demographics and insurance information.

• Greets patients, takes appropriate vital signs, reviews current medications, and records in medical record
• Assists with tracking and monitoring department-specific data
• Explains policies, procedures, or services to patients using clinical or administrative knowledge, based on scope of practice
• Manages patient care flow and assists with monitoring CS-Link message pools and standard work
• Sets up exam room/procedure rooms appropriately based on patient visit needs
• Sweeps clinical areas to monitor inventory based on standard work
• Cleans/re-processes equipment and supplies based on standard work and department guidelines
• Addresses patient, physician, and staff concerns and escalates accordingly
• Provides assistance in QA measures for suites, including recording QC testing on designated equipment
• Provides assistance and directs patient inquiries or complaints to appropriate medical staff members and follows up to ensure satisfactory resolution
• Monitors own workflow to identify opportunities for improvement
• Participates in daily huddles and staff meetings
• Adheres to all infection prevention standards, department policies and guidelines

Educational Requirements:
High School Diploma/GED
Vocational/Technical Diploma - Medical Assistant Certificate from an accredited educational program

License/Certification:
Basic Life Support Certification from the American Heart Association and/or the American Red Cross for Healthcare Providers required upon hire

Experience:
2 years of experience working as a Medical Assistant in an outpatient clinical/medical office setting preferred