Administrative Assistant II - Head & Neck Surgery; Westwood

Overview

Description

Under the direction of the manager, you will provide administrative services associated with a busy medical clinic. Act as a key patient contact in the appointment and registration desk area, following the world class practices of CI-CARE. You will schedule patients using the electronic medical records system, collect and update demographics, perform insurance verification and authorizations as necessary. You will also greet and check-in patients and perform cash collections and ensure that proper procedures and policies are followed.

As an Administrative Assistant II, you will act as a liaison between the patients, providers, nursing staff, house staff and health system administration. Other duties as assigned by the manager.

Salary Range : $26.42 - $37.49 hourly

• Schedule patients using the electronic medical records system, collect and update demographics, perform insurance verification and authorizations as necessary.
• Greet and check-in patients and perform cash collections.
• Follow proper procedures and policies in all administrative activities.
• Act as a liaison between patients, providers, nursing staff, house staff and health system administration.
• Provide administrative services for a busy medical clinic under the direction of the manager.
• Handle other duties as assigned by the manager.

Required :

• Excellent organizational skills to work in a multi-function office with minimal supervision.
• Knowledge of CPT codes, ICD
  10, and performing insurance authorizations.
• Skill in writing concise, grammatically correct correspondence, reports and manuscripts.
• Proper telephone etiquette.
• Knowledge of medical terminology.
• Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload, deadlines, and competing requirements.
• Skill in interacting diplomatically with the public including patients, other health care providers and students.
• Ability to handle sensitive material and information with confidentiality and discretion.
• Ability to schedule and encounter patients with speed and accuracy using the electronic medical records system.
• Ability to meet and exceed the CI-CARE standards.
• Ability to obtain authorizations in a timely manner.
• Ability to work occasional overtime.
• Ability to have flexibility in work schedules and locations as needed.

Preferred :

• Knowledge of UCLA policies and procedures and cash collections.
• Previous experience working in an outpatient clinic setting.