Manager, Community and Field Engagement

Salary Range: $ (Min.) - $ (Mid.) - $ (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

The Manager, Community and Field Engagement oversees a team responsible for building and maintaining strong relationships with local communities, members, and partner organizations across Los Angeles County. This position leads strategic community outreach, executes grassroots outreach, health education, and engagement initiatives to increase awareness, understanding, and utilization of the health plan’s Medi-Cal, Medicare Dual Special Needs Plan (DSNP), and Covered California (CA) programs.

This position ensures their team drives initiatives that enhance brand visibility, member education and trust within the community.

The Manager ensures field strategies align with organizational goals and regulatory requirements, including those impacted by federal and state legislation such as the One Big Beautiful Bill (HR-1), Medi-Cal redetermination processes, workforce readiness mandates, and changes to Covered California premium subsidies. This position and their respective team set the standard on how the organization shows up in neighborhoods, supports targeted outreach and gathers market insights to inform marketing, sales and product strategy.

As part of the broader community and field engagement strategy, the Manager leads broker channel engagement with Medicare, Commercial General Agency, and associated broker agent partners to achieve broker channel enrollment goals and develops strategic growth and retention initiatives. These initiatives include Independent Physician Association (IPA) and provider engagements, Federally Qualified Health Center (FQHC) and other key community-based organization partners.

Manages all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports. Participates and make recommendation on the department's strategic planning and/or long-term decision-making.

• Develop and execute a comprehensive community engagement strategy to increase visibility and trust among diverse communities served by the plan.
• Lead and mentor team in planning, executing, and evaluating outreach activities and educational events.
• Collaborate with cross functional teams to ensure consistent messaging and adherence to all regulatory requirements.
• Integrate key policy and regulatory updates (e.g., redetermination outreach, HR-1 workforce implications, expiration of enhanced subsidies) into community education and staff training plans.
• Establish and sustain partnerships with community-based organizations (CBOs), faith-based groups, schools, senior centers, and advocacy organizations.
• Oversee participation in community health fairs, enrollment events, and educational workshops that support members and the broader public in navigating Medi-Cal, DSNP, and Covered California programs.
• Ensure culturally and linguistically appropriate engagement across LA County’s diverse populations.
• Partner with Enrollment and Retention teams to address barriers to coverage continuity, including member redetermination and renewal education.
• Monitor field activities for compliance with CMS, DHCS, and Covered California outreach and marketing guidelines.
• Track and report on event participation, member outcomes, and community feedback to measure effectiveness and identify improvement opportunities.
• Manage program budgets, ensuring efficient use of resources to achieve community impact objectives.
• Maintain up-to-date awareness of policy and regulatory changes impacting member education and engagement strategies.
• Drive enrollment…