Patient Services Specialist and Senior Patient Services Specialist - SJPP

Overview

Providence Saint John's Medical Foundation is hiring for Patient Services Specialist and Senior Patient Services Specialist at multiple locations which may include Burbank, Santa Monica, Los Angeles, Playa Vista, and Torrance.

This is a combined posting for an Patient Services Specialist and Senior Patient Services Specialist. The requirements of each role are listed below under each associated title. Consideration for each role will be based on qualifications. If you have the qualifications of any one of these two positions, we encourage you to apply.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Saint John's Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower the m.

The Patient Services Specialist – Journey Level performs all core front-office functions with increased independence and efficiency. The Journey PSS is capable of performing all aspects of the Associate PSS. This role is responsible for patient registration, appointment scheduling for routine and basic healthcare services, insurance verification, and general clerical duties. As a fully engaged member of the care team, the Patient Services Specialist demonstrates a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families.

The Patient Services Specialist – Senior Level serves as a subject matter expert and resource to peers. The Senior PSS is capable of performing all aspects of the Associate and Journey PSS roles. In addition to performing all core functions, this role is responsible for resolving complex issues, orienting and training new caregivers, and active participation that support departmental initiatives and continuous improvement.

Responsibilities

• Patient registration, appointment scheduling, insurance verification, and general clerical duties
• Coordinate front-office operations to support patient flow and service delivery
• Provide compassionate service and effective communication to patients and families

Qualifications

• Patient Services Specialist –
  
  Required qualifications:
  
  1 year of medical office or related experience OR 6 months of experience as a Providence employee in a related position
• Senior Patient Services Specialist –
  
  Required qualifications:
  
  3 years of related customer service, medical office or healthcare experience

Salary ranges (Santa Monica):
Patient Services Specialist, Santa Monica, CA – Min: $24.00, Max: $30.29
Senior Patient Services Specialist, Santa Monica, CA – Min: $24.00, Max: $33.73

Why Join Providence?

Our best-in-class benefits are designed to support you and your family in staying well, growing professionally, and achieving financial security. We are committed to delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

Providence offers best-in-class benefits and an inclusive workplace where diversity is valued. Our 120,000 caregivers serve in over 50 hospitals and 1,000 clinics across multiple states. We are a not-for-profit network focused on serving the poor and vulnerable and providing a full spectrum of care.

Posted are the minimum and maximum wage rates; placement on the wage range will be determined based on experience and other factors. These amounts are base pay; additional compensation may be available (shift differentials, standby/on-call, overtime, premiums, incentives, or bonuses).

Benefits

Providence offers a comprehensive benefits package including a 401(k) with employer matching, health care benefits, life and disability insurance, time-off benefits, voluntary benefits, well-being resources, and more. Learn more s/benefits.

Equal Opportunity

Providence is proud to be an Equal Opportunity Employer. We are committed to an inclusive workplace free from discrimination and harassment. We value diversity and provide equal opportunities for advancement.