Front Office Assistant; Alvarado

Position Title:

Front Office Assistant

Department:
Front Office

Position

Reports to:

Clinic Office Manager

Status:
Union

Schedule:

Monday - Friday with Saturday rotations

Position requires excellent customer service skills with patients, employees, and the public, including but not limiting to: offering friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while visiting Clinica Romero. Assist with the provision of quality services in the areas of scheduling, patient flow, information and clerical tasks. Individual must also be flexible, organized and must be able to manage a demanding workload with accuracy.

Adhere to Clinica Romero’s mission and core values:
Compassion, Commitment to Service, Quality Care, Respect, and Dignity; and complies with all policies and procedures of the organization.

• Welcomes and greets patients as they arrive to clinical sites; will maintain exceptional customer service.
• Assist patients with questions and direct them to proper departments or personnel; follow through with patient to ensure they are seen in a timely manner.
• Register patients for all appointments including walk-ins utilizing Clinica’s EMR system.
• Obtains and updates patient information into EMR system including but not limited to: patient's demographic, guarantor, coverage, and other information.
• Initiate appropriate application forms and screens patients for eligibility determination for various programs that are part of the financial screening
• Ensures to scan copies of the enrollment and or recertification of programs such as Fam Pact, EWC, NEVH and Sliding Fee.
• Maintains familiarity with various types of Medi-Cal, Health Plans and other programs.
• Verifies and prints eligibility for all payers including but not limited to:
  Medi-Cal/ Manage Care and other programs by utilizing the appropriate web portals.
• Scans pertinent patient information into EMR including patient identification cards, benefit cards, eligibility verification printouts, etc.
• Performs daily appointment reminder calls to patients and documents call in our Electronic Medical Record (EMR) system. In addition with our text messaging app, WELL Health, responsible to monitor and send reminder text messages to patients. Responds in timely manner. Sends broadcast if needed.
• Audit EMR registration for accuracy and completeness, note deficiencies and refer for appropriate follow up and completion.
• Assist patients or family members with completion of varied registration
• Initiate new patients’ chart account in EMR.
• Review assigned provider schedules and verifies eligibility one to two days before scheduled appointment. Communicate any eligibility discrepancies to patient prior to the scheduled appointment.
• Responsible to perform one last audit of assigned provider schedules to capture any erroneous scheduling mistakes to prevent patient impact.
• Coordinate warm handoff of patient to Eligibility Department when necessary.
• Daily utilization of Microsoft Outlook to ensure that all incoming emails are read and a responses are made in a timely manner, this includes emails from supervisor, Front Office Lead, and other departments.
• Collecting appropriate co-payments from patients for their respective insurance coverage. Payments collected in the form of cash, checks, and credit cards.
• Schedules appointments according to Clinica’s Scheduling Guidelines and keeps up with any new scheduling changes.
• Adheres to Clinica’s Petty Cash policies and procedures, which includes completion of a daily reconciliation form, and submits all monies (cash and/or credit card receipts) to immediate Supervisor or Front Office Lead for review.
• Answers incoming calls, taking messages, transfer calls and provide information to other departments upon
• Assist in the completion of data for department reports.
• Translates for patients when necessary.
• Assist patients with PCP changes when eligibility department is backed up.
• Assist with rescheduling patients anytime we have provider call outs.
• Assist in the training of new
• Completes assignments by the end of the scheduled
• Seek out additional duties to promote…