Resident Services Coordinator - AH - Pilgrim Tower

Pilgrim Tower
-AH

Resident Service Coordinator

Full Time/Mon-Fri/8:00am-5:00pm

Pay Range: $25.53 - $31.00

The Resident Services Coordinator (RSC) is responsible for assessing and identifying resident needs that focuses on housing success. The RSC will work in a proactive manner to link elderly, people with disabilities and low-income families to supportive services and other community resources. This position must be in full compliance with HIPAA. Chinese language proficiency highly preferred.

• Provide non-clinical case management and referral services to all resident sites, which includes securing the full range of social services as needed by individual residents.
• Assess and identify resident needs, develop and implement individual healthy aging plans, actively motivate and educate residents on self-management of chronic conditions, and in close collaboration with hospitals and nursing homes.
• Conduct initial assessment within 30 days of moved‑in and update assessment including update Intake, Individual, ADL annually or as needed on ADL.
• Utilize and maintain accurate and timely documentation through AASC On-Line. Conduct initial resident assessment within 30 days of move in. Update assessment as needed. Submission of weekly report to housing administrator and supervisor.
• Organize and coordinate on‑site wellness and health improvement programs, events and activities. Educate residents on wellness programs such as service availability, benefits, fall prevention, chronic diseases or tools for healthy living.
• Produce weekly report and timely submit to Housing Administrator, immediate supervisor, and contractor's request and HUD annual SfS (Standards for Success) Report.
• Conduct outreach and engagement, monitoring service periodically, home visits when needed.
• Work closely with Activities Coordinator (if applicable) to develop a wide range of activities within and outside the site, designed to build community and provide opportunities for socialization and wellness that is mutually beneficial to residents.
• Create with volunteer to establish volunteer support programs.
• Collaborate and sustain constructive relationships with residents and their families, service providers, organization staff, especially those in property management.
• Maintain accurately and timely documentation on all resident demographics, issues, requests, incidents, interactions and outcomes through online software (AASC Online).
• Maintain updated residents' files and resources directory through online software (AASC Online).
• Attend staff meeting and Resident Services Coordinator on‑going training and/or conference.
• Assist residents in identifying and accessing needed services and benefits, and serve as a liaison or advocate for residents when help is needed to secure resources.
• Maintain resident confidentiality with the resident population according to set guidelines. Report incidents of abuse and neglect to Adult and Child Protective Services as required by law.
• Establish informal and formal partnerships with health and supportive service agencies in the community to ensure that services are available and delivered in a timely and efficient manner.
• Produce program materials such as Periodic Resident Newsletter.
• Other duties as assigned.

• Strong verbal, written and interpersonal communication, listening, facilitation, problem solving, and decision making skills.
• Maintain professional boundaries, including exercising objectivity and confidentiality, while building trusting relationships with residents and staff.
• Basic computer proficiency, including ability to maintain data in an electronic database, communicate via e‑mail, use internet and operate word processing software to create program materials.
• Cultural competency in working with diverse populations and individuals from different ethnic and racial backgrounds, including working with non‑English speaking adults.
• Self‑direct and work independently, but also function well as part of a team.
• Experience building relationships and partnerships with local service providers, community institutions and government agencies.
• Understanding of affordable…