Medical Receptionist

About LA CENTA

Los Angeles Center of Nose Throat and Allergy (LA CENTA) is dedicated to providing university‑caliber subspecialty care in the community setting. Founded on the principle of availability, we strive to improve the quality of community healthcare in Los Angeles and beyond, changing the way healthcare is delivered and perceived.

Medical receptionists are the face of the organization. All medical receptionists are expected to be friendly and helpful. As a medical receptionist, you are often the first person a patient encounters when entering the office, making LA CENTA’s first impression. This is a very important position that should not be taken lightly!

• Welcomes and greets patients and visitors, in person or on the telephone; answers or refers inquiries.
• Verifies insurance/eligibility information and ensures appropriate forms are signed and dated.
• Verifies patient demographics and insurance information when scheduling appointments.
• Communicates to patients when a physician is running behind schedule.
• Optimizes patients' satisfaction, physician time, and treatment room utilization by notifying back‑office staff when patients have arrived.
• Prepares laboratory requisition forms as requested by physicians.
• Scans radiology and laboratory requisitions to patient files.
• Records the outcome of reminder calls made to patients scheduled for procedures, radiology, labs and in‑office appointments in Advanced
  
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• Keeps patient appointments on schedule by reviewing service delivery compared to schedule and notifying the Office Manager of service delays.
• Comforts patients by anticipating anxieties; answers patients' questions; maintains the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reports needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Assists in the creation of new patient welcome packets.
• Other duties, as assigned.

• HS Diploma / GED required.
• At least 1 year of front‑desk reception experience in a medical setting.
• Ear‑nose‑throat & allergy specialty clinic experience preferred.
• Must be bilingual – fluent in both English and Spanish.
• General knowledge of HIPAA.
• Must be able to travel within our various Los Angeles‑based clinics.
• Computer‑literate, able to type at least 40 WPM.

• Sit for long periods at a time.
• Use hands and fingers in repetitive motions, daily.
• Ability to lift, push, pull up to 20 lbs. periodically.
• Travel to clinic locations or sites as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We offer 100% employer‑paid medical HMO plan, voluntary dental, and voluntary vision insurance. Additional perks include employee highlight incentives, paid time off, and more! Join our growing organization and advance your career with a team of professionals who aim to excel in the healthcare industry.

LA CENTA is committed to a policy of equal employment opportunities for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

LA CENTA does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.