Consumer Services Coordinator - Bilingual; SP

Consumer Services Coordinator - Bilingual (SP) - Job #696

North LA County Regional Center (NLACRC)

$26.33/hr - $37.18/hr

North Los Angeles County Regional Center ("NLACRC") is a private, non‑profit agency contracted with the State of California, Department of Developmental Services to provide services to individuals with intellectual and developmental disabilities. It is one of the largest regional centers in California serving the San Fernando Valley, Santa Clarita Valley and Antelope Valley since 1974.

Consumer Services - SFV - Provisional Eligibility

Receives supervision from Consumer Services Supervisors/Managers.

Provides information, advocacy, and service arrangement for consumers and families.

• Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as needed.
• Identify and coordinate services for individuals and their families.
• Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfortable working in underserved and non‑traditional office settings to meet our community needs.
• Rotate officer‑of‑the‑day duties with other Service Coordinators; assist co‑workers with special projects and unique situations; provide case‑coverage as needed; and provide emergency on‑call services when required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience. A Master’s degree in a related subject may be substituted for experience.

Understanding of family systems and appreciation for person‑centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.

Service coordination is a community‑based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out‑of‑office meetings required. Valid California Driver’s License and reliable transportation, or acceptable substitute, required. Bilingual Spanish may be required depending on position.

• Health Insurance – NLACRC pays the full cost of coverage for certain medical plans for employee only and contributes to additional plans that the employee may select for employee only or employee and dependents.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents; offers a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents.
• Pre‑Tax Flexible Spending Account for eligible health‑care expenses.
• Pre‑Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
• No‑cost life, accidental death & disability, long‑term disability insurance for employees.
• No‑cost vision plan for employees and eligible dependents.
• Retirement plan – member of CalPERS (defined benefit plan) that provides a monthly retirement allowance for eligible employees.
• NLACRC offers two (2) deferred compensation plans – 457 and 403(b).
• Public Service Loan Forgiveness program participation.
• Paid Time Off – eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time.
• Holidays – 12 paid holidays throughout the year.
• Hybrid – many…