Pharmacy Order Entry Lead

Pharmacy Order Entry Lead

Select LTC Pharmacy is a leading provider of pharmacy services for long-term care patients, providing comfort when it matters most. We are committed to enhancing patient care through innovation, collaboration, and treating every patient as if they were a member of our own family. Excellent customer service is the cornerstone of our business.
SUMMARY The Order Entry Lead is a senior, experienced member of the Processing Team who provides day-to-day direction and operational judgment to ensure accurate, timely, and compliant order entry. While not a supervisory role, this individual leads by example, exercises sound decision-making, and proactively identifies risks, inefficiencies, and opportunities for improvement across the order entry function. The position partners closely with Customer Service and the back-end teams to maintain continuity of care and support service excellence.

This role also plays a key part in refining team procedures and processes to ensure order accuracy, completeness, and consistency in delivery to patients.
SCHEDULE

• Onsite position working evenings and weekends; holiday coverage as needed. Primary shift begins at 12:30 PM, with occasional shifts starting at 2:30 PM.

ESSENTIAL RESPONSIBILITIES

• Support the Processing Team in their day-to-day operations by providing guidance, helping to set team goals, and monitoring performance metrics to ensure workflow efficiency and accuracy.
• Analyze client feedback to identify common issues and areas for improvement.
• Contribute to the development and implementation of Order Entry initiatives aimed at optimizing workflow, accuracy, and service quality.
• Provide insights and recommendations to management on process improvements, operational efficiencies, and system enhancements based on frontline experience.
• Communicate effectively and professionally with contracted hospices and patients to ensure service excellence.
• Support resolution of customer service escalations by investigating issues, coordinating with relevant teams, and ensuring follow-through.
• Partner with Filling and Dispatch teams to streamline interdepartmental operations and improve order fulfillment timelines.
• Ensure proper documentation and continuous updates of all front-end pharmacy procedures to maintain compliance and support team trainings.
• Perform other duties as assigned by supervisor.

MINIMUM QUALIFICATIONS

• Active Pharmacy Technician license in good standing
• 5 years of pharmacy processing experience including at least 2 years of LTC
• Experience with QS1 system preferred (2 years); familiarity with Docu Track is helpful
• Strong interpersonal, problem-solving, and customer service skills
• Proven ability to communicate professionally and effectively with providers, patients, and team members
• Excellent organizational planning and time management skills
• Ability to maintain a high level of confidentiality
• High attention to detail and accuracy in data entry
• Strong written and verbal communication skills
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in Google Workspace and/or Microsoft Office 365
• Fluency in spoken and written English
• Ability to learn new systems or processes quickly

PHYSICAL REQUIREMENTS
Ability to perform essential office tasks, including prolonged periods of sitting, frequent use of a computer and other standard office equipment; and occasional lifting or carrying of up to 25 pounds.

Compensation details: 26-31

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