Consumer Services Coordinator

Consumer Services Coordinator - Job #762

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Base pay range: $26.33/hr - $37.18/hr

North Los Angeles County Regional Center “NLACRC” is a private, non‑profit agency contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California, proudly serving the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school‑age children, transition‑age youth, to adults and aging adults.

Receives supervision from Consumer Services Supervisors/Managers.

Consumer Services – San Fernando Valley – Adult 9

The position involves developing and monitoring program plans for individuals, coordinating services, completing documentation, advocating for service users, and participating in interdisciplinary meetings. The coordinator will also handle barriers to service delivery, rotate officer‑of‑the‑day duties, assist with special projects, and provide case coverage and on‑call emergency services.

• Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
• Identify and coordinate services for individuals and their families.
• Documentation; completing forms and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect.
• Comfortable working in underserved and non‑traditional office settings to meet our community needs.
• Rotate officer‑of‑the‑day duties with other Service Coordinators; assist co‑workers with special projects and unique situations; provide case coverage as needed; and provide emergency on‑call services when required.

Bachelor’s degree in psychology, social work, sociology, or related human services field and two years of related experience. A Master’s degree in a related subject may be substituted for experience.

Understanding of family systems and appreciation for person‑centered planning; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.

Service coordination is a community‑based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out‑of‑office meetings required. Valid California Driver’s License and reliable transportation, or acceptable substitute, required.

• Health Insurance – NLACRC pays the full cost of coverage for certain medical plans for employee only.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. Also offers a Dental PPO plan with a low employee monthly contribution.
• Pre‑Tax Flexible Spending Account for eligible health care expenses.
• Pre‑Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
• No‑cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
• No‑cost Vision plan for employees and eligible dependents.
• Retirement plan – NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees.
• Deferred compensation plans – 457 and 403(b).
• Participate in the Public Service Loan Forgiveness program.
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours…