Consumer Services Coordinator - Bilingual; SP

Organization

North Los Angeles County Regional Center "NLACRC" is a private, non‑profit agency contracted with the State of California, Department of Developmental Services, providing services to individuals with intellectual and developmental disabilities. NLACRC serves the San Fernando Valley, Santa Clarita Valley, and Antelope Valley.

$26.33/hr – $37.18/hr

Consumer Services - SFV - School Age 9.

Receives supervision from Consumer Services Supervisors/Managers.

Consumer Services Coordinator – provides information, advocacy, and service arrangement for consumers and families, participates in program planning, coordinates services, documents, serves as advocate, schedules and attends interdisciplinary meetings, identifies barriers, and rotates officer‑of‑the‑day duties.

• Participate in the development of program plans for individuals; monitor and evaluate these plans and revise as necessary.
• Identify and coordinate services for individuals and their families.
• Document, complete forms and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies.
• Rotate officer‑of‑the‑day duties with other Service Coordinators and provide case coverage and emergency on‑call services when required.

Bachelor’s degree in psychology, social work, sociology, or a related human services field and at least two years of related experience. A Master’s degree in a related subject may be substituted for experience.

Understanding of family systems and appreciation for person‑centered planning; knowledge of intellectual and developmental disabilities; excellent organizational, independent and cooperative teamwork, verbal and written communication, proficiency with MS Word and Outlook.

• Service coordination requires meeting individuals and families in homes, community, or office.
• Must be comfortable working independently with high degree of autonomy.
• Frequent telephone, virtual, and out‑of‑office meetings required.
• Valid California Driver’s License and reliable transportation (or acceptable substitute) required.
• Bilingual Spanish may be required depending on position.

• Health Insurance – fully covered or partially paid for employee and dependents.
• Dental Insurance – full cost paid for employees and eligible dependents.
• Pre‑Tax Flexible Spending Account for healthcare and dependent care.
• No‑cost life, accident, disability, long‑term disability, and vision insurance.
• Retirement plan (CalPERS) with defined benefit monthly allowance.
• Deferred compensation plans – 457 and 403(b).
• Participation in Public Service Loan Forgiveness program.
• Paid Time Off – 3 weeks of vacation in first year, 8 hours sick time per month, education, wellness, and sabbatical time.
• 12 paid holidays per year.
• Hybrid – remote option for most positions.

Non‑exempt. Regular pay $26.33 – $37.18 per hour, plus $69.24 bi‑weekly for bilingual services.

Entry level

Part‑time

Business Development and Sales

Non‑profit Organizations

NLACRC is an equal opportunity employer. NLACRC will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.