Medical Receptionist

Medical Receptionist

Los Angeles Center of Nose Throat and Allergy (LA CENTA) is dedicated to providing university‑caliber subspecialty care in the community setting. Founded on the principle of availability, we strive to improve the quality of community healthcare in Los Angeles and beyond, changing the way healthcare is delivered and perceived.

Medical receptionists are the face of the organization. All medical receptionists are expected to be friendly and helpful. As a medical receptionist, you are often the first person that a patient encounters when entering the office, responsible for making LA CENTA’s first impression.

• Welcomes and greets patients and visitors in person or on the telephone; answers or refers inquiries.
• Verifies insurance/eligibility information and ensures appropriate forms are signed and dated.
• Verifies patient demographics and insurance information when scheduling appointments.
• Communicates to patients when a physician is running behind schedule.
• Optimizes patients' satisfaction, physician time, and treatment room utilisation by notifying back‑office staff when patients have arrived.
• Prepares lab requisition forms as requested by physicians.
• Scans radiology and lab requisitions to patient files.
• Records outcome of reminder calls made to patients scheduled for procedures, radiology, labs, and in‑office appointments in Advanced
  
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• Keeps patient appointments on schedule by reviewing service delivery compared to schedule and notifying the Office Manager of service delays.
• Comforts patients by anticipating anxieties, answering questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Assists in the creation of new patient welcome packets.
• Other duties as assigned.

• High‑school diploma / GED required.
• At least 1 year of front‑desk reception experience in a medical setting.
• Experience in an Ear‑Nose‑Throat & Allergy specialty clinic preferred.
• Must be bilingual; fluent in both English and Spanish.
• General knowledge of HIPAA.
• Must be able to travel within our various Los Angeles‑based clinics.
• Computer literate; ability to type at least 40 words per minute.

• Sit for long periods at a time.
• Use hands and fingers in repetitive motions daily.
• Ability to lift, push, pull up to 20 lbs. periodically.
• Travel to clinic locations or sites as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We offer 100% employer‑paid medical HMO plan, voluntary dental and vision insurance. Additional perks include employee incentive highlights, paid time off, and opportunities for career development.

LA CENTA is committed to a policy of equal employment opportunities for applicants and employees. Employment decisions comply with all applicable laws prohibiting discrimination in employment. LA CENTA does not permit discrimination of any type against an employee because of any legally protected characteristic, including gender, race, color, religion, country of origin, mental or physical disability, marital status, gender identity or expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.

• Entry level

• Full‑time

• Health Care Provider
• Medical Practices