Consumer Services Coordinator - Bilingual; SP

Consumer Services Coordinator – Bilingual (Spanish) – Job #729

North Los Angeles County Regional Center (NLACRC) is a private, non‑profit agency contracted with the California Department of Developmental Services to provide services to individuals with intellectual and developmental disabilities. NLACRC serves the San Fernando Valley, Santa Clarita Valley and Antelope Valley.

Base pay: $26.33 – $37.18 per hour. Bilingual stipend: $69.24 bi‑weekly.

• Develop, monitor, evaluate, and revise individual program plans.
• Identify and coordinate services for individuals and families.
• Document and complete forms and reports in accordance with regulations and NLACRC policies.
• Advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals, families, service providers, and advocates.
• Identify barriers to service delivery and implement culturally sensitive strategies.
• Perform officer‑of‑the‑day duties, assist co‑workers with special projects, provide case coverage, and provide emergency on‑call services when required.

Bachelor’s degree in psychology, social work, sociology, or related field and two years of related experience; or a master’s degree may substitute experience.

Knowledge of intellectual and developmental disabilities, strong organizational skills, ability to work independently and as part of an interdisciplinary team, excellent verbal and written communication, and proficiency with MS Word and Outlook.

Community‑based position requiring home visits, community visits and office work. Comfortable working independently. Frequent telephone, virtual, and out‑of‑office meetings. Valid California driver’s license and reliable transportation (or acceptable substitute).

• Full‑cost health and dental plans for employees.
• Dental PPO plan with low employee contribution.
• Pre‑tax Flexible Spending Accounts for health and dependent care.
• No‑cost Life, Accidental Death & Disability, Long‑Term Disability Insurance.
• No‑cost Vision plan.
• Retirement through CalPERS defined benefit plan.
• Deferred compensation plans – 457 and 403(b).
• Public Service Loan Forgiveness participation.
• Paid time off: 3 weeks of vacation within first year, 8 hours monthly sick time, education and wellness and sabbatical time.
• 12 paid holidays per year.
• Hybrid remote option for most positions.

Opportunities to advance to Supervisor, Manager or Director roles.

NLACRC values diversity and inclusion and launched a dedicated initiative in September 2021.

This is a non‑exempt position. Regular salary is $26.33 – $37.18 per hour, plus $69.24 bi‑weekly for bilingual services.

NLACRC is an equal‑opportunity employer and will consider qualified applicants with criminal histories in accordance with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.