Consumer Services Coordinator - Bilingual; FAR

Consumer Services Coordinator - Bilingual (FAR) - Job #804

Join to apply for the Consumer Services Coordinator - Bilingual (FAR) - Job #804 role at North LA County Regional Center (NLACRC).

North LA County Regional Center (NLACRC) is a private, non‑profit agency contracted with the State of California, Department of Developmental Services. It serves individuals with intellectual and developmental disabilities across the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974.

• Base pay: $26.33/hr - $37.18/hr
• Bilingual services allowance: $69.24 per bi‑weekly pay period

• Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
• Identify and coordinate services for individuals and their families.
• Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non‑traditional office settings to meet our community needs.
• Rotate officer‑of‑the‑day duties with other Service Coordinators; assisting co‑workers with special projects and unique situations; provide case‑coverage as needed; and provide emergency on‑call services when required.

Bachelor’s degree in psychology, social work, sociology, or a related human services field and two years of related experience. A Master’s degree in a related subject may be substituted for experience.

Understanding of family systems and appreciation for person‑centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.

• Service coordination is a community‑based position that requires meeting with individuals served and their families in homes, the community, or at our office.
• Must be comfortable working with a high degree of independence.
• Frequent telephone, virtual, and out‑of‑office meetings required.
• Valid California Driver’s License and reliable transportation required.

• Health Insurance – NLACRC pays the full cost of certain Medical plans for employee only, with a generous contribution for additional plans.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents; a low employee monthly contribution is available for the Dental PPO plan.
• Pre‑Tax Flexible Spending Account for eligible health care expenses.
• Pre‑Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
• No‑cost Life, Accidental Death & Disability, Long‑Term Disability Insurance for employees.
• No‑cost Vision plan for employees and eligible dependents.
• Retirement plan – NLACRC is a member of CalPERS, a defined benefit plan providing a monthly retirement allowance for eligible employees.
• Deferred compensation plans – 457 and 403(b).
• Participation in the Public Service Loan Forgiveness program.
• Participation in the Tuition Reimbursement program.
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, and education, wellness and sabbatical time.
• Holidays – NLACRC offers 12 paid holidays each year.
• Hybrid – remote option after 90 days of continuous employment, at manager/supervisor’s discretion.

NLACRC values the professional development of staff. Many Consumer Services Coordinators gain experience and move into Supervisor, Manager, or Director positions.

At NLACRC, we value and celebrate diversity. In September 2021 we launched an initiative to enhance and strengthen our commitment to diversity and belonging.

This position is non‑exempt. Regular salary: $26.33–$37.18 per hour, plus $69.24 per bi‑weekly pay period for bilingual services. The actual amount offered within the posted range will depend on degree, experience, skills, and other relevant factors.

NLACRC is an equal‑opportunity employer. We consider qualified applicants with criminal histories consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.