Homeless Outreach Specialist

Empowering Wellness, Transforming Lives

Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions – Serene Health, Community Support, and American True Care – our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long‑term well‑being.

As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self‑sufficiency in health, creating a ripple effect that strengthens families and communities.

Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people’s lives. Our team members are dedicated problem‑solvers who bring their unique skills and perspectives to the table. By fostering a collaborative and supportive environment, we unlock the full potential of our team and, in turn, provide the best possible care to our members.

A career at Optima MMG is an opportunity to be part of a dynamic and forward‑thinking organization. We encourage continuous learning and professional growth, providing employees with access to industry experts, cutting‑edge technologies, and a supportive community that values each individual’s contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!

The Homeless Outreach Specialist is responsible for conducting field-based outreach to individuals experiencing homelessness in predetermined community areas. The specialist will identify and engage potential clients, complete program enrollments, and obtain required authorizations for services.

• Plan outreach routes, review referrals, and coordinate tasks with the Outreach Program Manager.
• Complete daily data entries, finalize notes, upload documentation, and submit authorization requests for services.
• Conduct in-person outreach in areas where individuals experiencing homelessness reside, including encampments, parks, business corridors, shelters, and other community locations.
• Engage clients using trauma-informed, person-centered, and culturally responsive approaches.
• Assess client needs and provide education regarding available resources, including housing, case management, behavioral health, medical services, and benefits enrollment.
• Enroll eligible individuals into programs and services by completing intake forms and obtaining required signed authorizations (ROI/consent forms).
• Communicate with case management, housing navigation, health, and social service teams to support seamless service linkage.
• Respond to internal referrals and partner agency outreach requests.
• Monitor community trends and provide updated information about new or shifting encampments.
• Perform other duties as assigned.

• High school diploma or equivalent.
• At least twelve months of experience in a healthcare or similar setting required.
• Valid driver’s license, automobile insurance, and reliable transportation.
• Experience working with vulnerable or underserved populations.
• Experience in outreach, social services, case management, or related fields.
• Associate or bachelor’s degree preferred.
• Bilingual in English/Spanish preferred.

• Strong interpersonal, communication, and de-escalation skills.
• Strong organizational skills with attention to accuracy and documentation timelines.
• Knowledge of trauma-informed care, harm reduction, and motivational interviewing practices.
• Demonstrated professionalism, reliability, and collaboration.
• Familiar and comfortable with street outreach and homeless population interactions.

• Staff will travel within the San Diego region as needed. Mileage reimbursement for the use of a vehicle is available, provided the driver has a valid driver’s license and proof of state-required auto liability insurance.

• Prolonged periods sitting at a desk and working on a computer.
• Frequent walking, standing, and travel to outdoor environments in varying…