Intake Specialist - Substance Use Disorder Treatment Center

Intake Specialist - Substance Use Disorder Treatment Center

Join to apply for the Intake Specialist - Substance Use Disorder Treatment Center role at CRI-Help, Inc.

CRI-Help is a substance use disorder treatment center with several locations across Los Angeles County. We've been around since 1971 and are noted as an organization practicing integrity in our commitment to ethical and meaningful client care. Our mission is to improve the welfare of the community by providing first‑class substance use disorder treatment to adults and families seeking freedom from the bondage of addiction, and we live out that mission everyday with our staff and clients.

As a nonprofit organization, CRI‑Help is a qualifying employer affording our full‑time employees the opportunity to begin, or continue, the process of seeking PSLF (Public Service Loan Forgiveness). In addition, our benefits package for full‑time employees is quite robust – especially the option for 100% employer‑paid $0 deductible Platinum plan medical insurance, including an additional 40% paid coverage for dependents, which accompanies our 401k with 4% match option nicely.

We opened a new facility in Lincoln Heights in January 2025 and are still hiring for all roles – keep referring back to  for current openings at all sites.

The Intake Specialist at our Substance Use Disorder Treatment Center conducts screenings and facilitates client admissions into CRI‑Help’s residential programs.

• Handle inquiries from individuals seeking treatment and treatment information.
• Schedule and conduct screenings to determine individual eligibility into the program.
• Assess applicants to determine level of care and the appropriateness of the program for the individual.
• Admit clients into treatment, accurately completing all required documentation in a timely manner.
• Utilize assessment tools (including but not limited to ASAM, CalOMS, mental status assessment, suicide risk assessment, brief trauma assessment, Pre Prepare, tobacco assessment, etc.) during the intake process.
• When identifying “red flags,” assess incoming clients carefully and provide crisis intervention when necessary.
• Provide case‑management services, as needed.
• Utilize the Client Orientation Handbook when coordinating new clients’ admission into our programs.
• Introduce prospective clients to Twelve Step programs.
• Work directly with other CRI‑Help staff members (including Clinical Director, Nurses, Technicians, etc.) to provide the highest level of care for clients.
• For private insurance, verify benefits and eligibility, and conduct pre‑certifications.
• Verify Medi‑Cal benefits and understand Master Aid Codes.
• Assist clients applying for Medi‑Cal benefits.
• Search clients’ belongings.
• Conduct client urinalysis tests.
• Provide referral sources when needed.
• Perform other related duties as assigned by Admissions Manager.

• Must have excellent written and oral communication skills.
• Must have excellent documentation skills.
• Must be diplomatic and possess a professional demeanor.
• Must be well organized and a good planner.
• Must have excellent time management skills.
• Must have excellent counseling skills.
• Must understand the nature of substance use disorders.
• Must understand the philosophies of the 12‑Step programs.

• Substance Abuse Counselor, certified with CCAPP, CAADE or CADTP is preferred.

• Two to three years of related work experience in admissions and intake procedures is preferred.
• Bilingual (English/Spanish) preferred.

• Must be willing to undergo random drug screenings.

• Frequently ascend and descend stairs.
• Frequently remain in stationary position, standing and/or sitting, for 6–8 hours.
• Frequently crouch below the waist and/or reach above shoulders.
• Occasionally lift and/or move objects up to 10 lbs.
• Occasionally push and/or pull objects up to 10 lbs.
• Occasionally operate motor vehicles.

• Admissions Manager

• Full‑time, in‑person, non‑exempt, hourly

• $25.00 – $31.00 per hour

• 100% paid Blue Shield Platinum Trio Plan medical insurance option
• 80% paid Blue Shield Platinum Access+ Plan medical insurance option
• 80% paid Kaiser medical insurance option
• 40% dependent coverage on medical insurance plan
• 80% paid dental insurance
• Vision insurance
• Paid time off (10 paid sick days annually, 12 paid holidays annually, paid vacation)
• Educational assistance tuition reimbursement program
• 401(k)
• 401(k) 4% employer match
• 100% paid $25,000 life insurance plan