Community Resource Center Specialist II

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Job posted 1 week ago.

Salary Range: $47,840.00 (Min.) - $57,062.00 (Mid.) - $68,474.00 (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low‑income Los Angeles County residents. It is the nation’s largest publicly operated health plan, serving more than 2 million members and ensuring timely and appropriate care for its members.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low‑income communities and to support the safety net required to achieve that purpose.

The Community Resource Center (CRC) Specialist II supports building relationships with members, partners, and community stakeholders, and facilitates communication and engagement to increase CRC utilization. The role coordinates referrals, provides member assistance, supports marketing initiatives, and collaborates with L.A. Care departments to deliver comprehensive member services.

Coordinate member‑centric service, answer inquiries, guide members to appropriate resources, and create resource guides. Maintain CRC operations, including inventory, calendar, and vendor coordination, and answer incoming calls.

Provide in‑person service during extended hours, implement child development activities, and support parents and guardians while they attend CRC programs.

Maintain relationships within L.A. Care and Blue Shield Promise Health Plan, as well as community partners, to promote access to CRC programs and share activity insights with other L.A. Care departments.

Nurture relationships with stakeholders, collect community needs data, support planning and analysis of engagement activities, and assist marketing efforts to increase CRC traffic.

Lead special projects, define scope, deliverables, milestones, and timelines, monitor risks, and provide mitigation recommendations.

Perform other assigned duties as needed.

Associate's Degree or equivalent education/experience.

Bachelor's Degree.

At least 6 months of community work focused on health care, public health, or health education, OR 6 months of operations experience with community events, projects, and stakeholder relationships. Data entry and reporting experience.

Previous child‑development activity experience.

• Verbal and written communication
• Organizational and multitasking abilities
• Detail‑oriented, collaborative, enthusiastic team player
• Problem‑solving and customer service orientation
• Ability to adapt quickly to change
• Proficiency with MS Office (Outlook, Word, Excel, PowerPoint)

• Salesforce CRM experience
• Knowledge of Medi‑Cal beneficiary populations and related services
• Knowledge of public agency resources supporting CRC visitors
• Bilingual proficiency in one of L.A. Care’s threshold languages (e.g., English, Spanish, Chinese, etc.)

Cardiopulmonary Resuscitation (CPR) certified within 120 days of hire.

Optional: additional training such as MOAB, de‑escalation techniques, safe lifting practices, Emergency Action Plan (EAP), and California Mandated Reporter qualification.

Light physical demands.

Travel to offsite locations may be required.

The expected pay range is based on factors such as geography, experience, education, and the market; it is subject to change.

• Paid Time Off (PTO)
• Tuition Reimbursement
• Retirement Plans
• Medical, Dental and Vision
• Wellness Program
• Volunteer Time Off (VTO)