Scheduler - LV Durango Family Medicine Clinic

Scheduler – LV Durango Family Medicine Clinic – Full Time 10 Hour Days (Non-Exempt)

Location: Durango,
Employment Type: Full‑time,
Seniority Level: Entry Level.

The Scheduler performs clerical and communication functions in the department/clinic. They schedule patient appointments, provide courteous reception, answer phones, register new patients, perform filing and sorting, review new patient referrals/authorization for adequate coding, and verify insurance. The Scheduler acts as the first point of contact for all patients, offering superior customer service in line with the Center’s mission and vision. They work with any and every physician in the Department/Clinic.

• Acts as the positive “face” of the Health Center as the main point of contact for participants and families.
• Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and performing other front‑desk functions.
• Schedule appointments, confirm patient availability, and review appointment date, time, location, and provider name with callers for accuracy.
• Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate.
• Answer telephone promptly and in a polite professional manner, directing calls to other departments as needed.
• Use sound judgment in handling calls, especially with upset patients, and determine when to escalate calls.
• Maintain all delegated worklists (tasks) through the electronic medical record.
• Use equipment effectively, efficiently, and safely.
• Handle patient requests and questions appropriately.
• Provide benefit plan and eligibility information to participants, providers, unions, employers, and others.
• Adhere to the Culinary Health Center and Jayakumar NV PC policies and procedures.
• Perform duties as care coordinator when assigned.
• Other duties as assigned.

• High school diploma or equivalent.
• Understanding of medical terminology.
• Ability to interview patients and interface with physicians, nurses, and other professional staff.

• One (1) year of customer service experience, preferably in a medical environment.

• Fire Life Safety Training (LA City); must obtain within 30 days if not already held.

The hourly rate range for this position is $21.00 – $27.01.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety.

Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821‑8100, or by email uiries will be treated as confidential to the extent permitted by law.