Patient Service Representative
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listing for:
Gracelight Community Health
Full Time
position
Listed on 2026-02-01
Job specializations:
-
Healthcare
Healthcare Administration, Medical Receptionist
Salary/Wage Range or Industry Benchmark: 24.74 - 37.1 USD Hourly
USD
24.74
37.10
HOUR
Job Description & How to Apply Below
Job Details
Job Location: Los Angeles, CA 90026
Position Type: Full Time
Education Level: High School Diploma / GED
Salary Range: $24.74 - $37.10 Hourly
Travel Percentage: No Travel Required
Job Shift: Day
Job Category: Health Care
The Patient Service Representative (PSR) works under the direction of the Health Center Manager. The PSR is responsible for ensuring internal and external clients are provided with exceptional customer service. Duties include, but are not limited to performing patient intake, collecting and verifying patient information, handling cash collections, patient copays and credit card transactions, coordinating phone calls, scheduling patients via the computerized scheduler, and verifying eligibility/insurance information and health care benefits to ensure accurate billing procedures.
Other duties include scanning/inputting required patient information into the electronic medical record, assisting with patient referrals and program services, and performing other duties as assigned.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Supports and implements the organization’s vision, mission and values.Determines priorities and method of completing daily workload to ensure that all responsibilities are carried out in a timely manner.Performs all job functions in a professional and courteous manner. This includes answering all phone calls and emails timely and providing excellent customer service to internal and external customers.Fosters and promotes a culture of service excellence and accountability.Performs timely and accurate patient registration and patient flow tracking in accordance to health center procedures. Determines and verifies patient program/insurance eligibility requirements.Demonstrates the ability to identify the patient’s account via date of birth or name search; creates accounts for new patient appointments; and verifies and updates demographic information.Collects payments and co‑pays from patients; obtains authorizations for credit card transactions. Applies payments and adjustments to patient accounts in the computer system accurately and reconciles daily cash reports.Answers telephone calls timely, courteously, and professionally. Follows telephone decision‑making guide correctly. Utilizes the computer system correctly to obtain requested information, update demographic files and/or make, cancel, and reschedule appointments.Examines patient’s records/medical reports/consultation reports and verifies patient identification.Checks/reviews paperwork filed in paper medical charts against scanned documents saved in Electronic Health Records to determine if documents have been electronically stored properly ("quality check").Uses discretion and good judgment in handling sensitive or confidential information and understands which decisions can be made alone and which decisions need to involve others.Complies with organizational policies and procedures, specifically the Records Management and Retention Policy & Procedures.Retrieves medical records and delivers to appropriate providers or department. Files patient and administrative files.Copies and faxes documents as required. Performs duties with the ability to focus on details and multi‑task.Performs all other duties as assigned.Must be willing and able to work at all locations as needed to meet patient care needs.Must be willing and able to work all business hours including evenings and weekends.Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE
High School Diploma or equivalency required.Five years of healthcare related customer service or two years of patient intake/registration required.Working knowledge of insurance verification/eligibility insurance programs (Commercial, Medi‑Cal, Medi Care and sliding fee programs) required.PC or word processing experience required.Medical coding experience preferred.Certificate in…
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