Medication Refill Specialist - Pharmacy Refill Ctr

Join to apply for the Medication Refill Specialist - Pharmacy Refill Ctr - Fixed Term~Full Time 8 Hour Days role at Veterans in Healthcare

Medication Refill Specialist - Pharmacy Refill Ctr - Fixed Term~Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Remote type: Fully Remote
Locations: Los Angeles, CA
Time type: Full Time
Posted on: 6 Days Ago
Job requisition : REQ

• The Medication Refill Specialist will work at the Pharmacy Refill Access Center (PRAC). Under the supervision of a Registered Pharmacist, the specialist is responsible for processing incoming refills, either authorizing and sending refills to the patient's pharmacy or delegating refills to the appropriate Clinician when refills do not meet the written protocols assigned to the medication. The specialist will assure that each refill request fulfills the written protocol for the requested refill before it is processed.
  
  Responsibilities include:
  
  process refill requests received from pharmacies via fax or electronically while complying with protocol; analyze Electronic Medical Record chart notes and check for required laboratory tests; review renewal requests to ensure the patient has a participating PRAC physician and has documentation of previous or future appointments; ensure each refill request has appropriate documentation; appropriately notify the prescribing provider of any protocol criteria that are not met;
  
  and notify the correct entities if a patient has not adhered to laboratory/monitoring parameters established by the prescribing physician.
• Process refill requests received from pharmacies via fax or EMR with accuracy and attention to fine details. Accurately document decisions in the EMR based on policies and protocol criteria; quantify and provide daily counts to the Refill pharmacist supervisor, such as the number of completed faxed refill requests, number of unprocessed faxes, and overnight messages; positively collaborate with colleagues, supervisor, and customers orally and in writing;
  
  keep records of the number of refills processed; provide timely refill in accordance with policies (all refills to be processed within 48 hours); and understand and follow the workflow designed for the Refill center.
• Patient Services:
  Update patients of the status of their refill requests via phone or portal if needed. Answer, screen, and process incoming calls or phone messages in a professional manner using a phone script and clinical decision trees. Use independent knowledge within scope of practice to determine if a refill can be renewed or needs forwarding.
• First Contact Resolution:
  Determine the reason for calls and assist callers with their concern, focusing on first call resolution. Facilitate routing the issue if unable to resolve. Escalate the matter to pharmacy manager when needed.
• Perform other duties as assigned.

• High school or equivalent
• Graduation from an accredited Pharmacy Technician School
• At least 2 years of experience in retail pharmacy or a specialty pharmacy
• Self‑motivated and able to work with minimal supervision, yet recognize when to seek assistance
• Ability to perform pharmacy calculations, operate fax machines, photocopier, and voicemail system
• Previous experience with Electronic Health Record (EHR) preferred; otherwise willing to learn
• Computer skills in Microsoft Word, Excel, and Power Point
• Follow written medication protocols and perform refill quantity calculations, double‑check dose, and route correctly according to physician orders in the EHR
• Familiar with electronic communication methods, email, and clinical messaging; knowledge of e‑prescribing capabilities and limitations
• Knowledge of clinic and department policies
• Adaptable to change and able to work in a team environment with fluctuating demands; demonstrate excellent customer service

• Bachelor’s degree in a health‑related field; advanced degree preferred

• Active California pharmacy technician license (CPhT) in good standing
• Fire Life Safety Training (LA City); if no card upon hire, one must be obtained within 30 days and renewed before expiration

The hourly rate range for this position is $25.00 – $39.69.

Veterans in Healthcare is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law.