Scheduler - LV Durango Family Medicine Clinic Non-Exempt

Scheduler - LV Durango Family Medicine Clinic - Full Time 10 Hour Days (Non-Exempt)

Join to apply for the Scheduler - LV Durango Family Medicine Clinic - Full Time 10 Hour Days (Non-Exempt) role at Veterans in Healthcare.

The Scheduler performs clerical and communication functions in the department/clinic. She/He schedules patient appointments and provides courteous reception. He/She answers phones and registers new patients. Various office duties including filing and sorting. Reviews new patient referrals for adequate coding. Performs new patient registration, insurance verification, and scheduling as necessary. Must work with any and every physician in the Department/Clinic. The Scheduler is the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vision.

• Acts as the positive “face” of the Health Center as the main point of contact for participants and families
• Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions
• Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy
• Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate
• Answer telephone promptly and in a polite professional manner. Direct calls to other departments as needed.
• Use sound judgement in handling calls, especially with upset patients; understand when to escalate calls
• Maintain all delegated worklists (tasks) through the electronic medical record
• Effective, efficient and safe use of equipment
• Handles patient requests and questions appropriately
• Provides benefit plan and eligibility information to participants, providers, unions, employers and others
• Adheres to the Culinary Health Center and Jayakumar NV PC policies and procedures
• Perform duties as care coordinator when assigned
• Other duties as assigned

• High school or equivalent
• Understanding of medical terminology
• Ability to interview patients and interface with physicians, nurses and other professional staff

• 1 year working in customer service, preferably in a medical environment

• Fire Life Safety Training (LA City); if no card upon hire, one must be obtained within 30 days of hire and renewed before expiration date (required within LA City only)

The hourly rate range for this position is $21.00 - $27.01.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety.

Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821‑8100, or by email uiries will be treated as confidential to the extent permitted by law.