Community and Field Engagement Representative III

Community and Field Engagement Representative III

Job Category:
Sales & Marketing

Location:

Los Angeles, CA, US, 90017

Position Type:
Full Time

Requisition

Salary Range:$67,186.00(Min.) -$87,342.00(Mid.) -$(Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

The Community and Field Engagement Representative III serves as a primary community ambassador, responsible for orchestrating outreach efforts and advancing L.A. Care’s mission to expand access to quality health care for Los Angeles County residents. This position plays a key role in planning, coordinating, and executing strategic community initiatives that promote awareness of L.A. Care’s Medi-Cal, Dual Special Needs Plan (DSNP), and Covered California products.

The Representative III mentorship and field support to other staff, assists with training and onboarding of new team members, and leads large-scale or high-impact community events and partnerships. This position also supports education and outreach related to regulatory changes such as impacts on redetermination, workforce requirements, and the expiration of extended premium subsidies to help members maintain coverage and understand evolving eligibility requirements.

Acts as a Subject Matter Expert (SME), serves as a resource and mentor for other staff.

• Lead and coordinate outreach and educational events to inform members and the public about L.A. Care’s Medi-Cal, DSNP, and Covered California health plan options.
• Represent L.A. Care at high-visibility community events, coalitions, and partnership meetings, ensuring accurate and compliant messaging.
• Serve as a subject matter expert on policy impacts, helping community organizations understand redetermination, workforce mandates, and coverage transitions. Deliver culturally and linguistically appropriate education to diverse community groups.
• Provide field mentorship and guidance to staff. Support onboarding and skills development for new outreach staff.
• Serve as a peer trainer for community event protocols, data reporting, and member education best practices.
• Assist key stakeholders in developing outreach training materials and presentations for internal staff and external partners.
• Lead large-scale or complex community events involving multiple partners or requiring high visibility.
• Coordinate logistics, staffing, and partnership communications for major engagement activities.
• Monitor event quality and ensure L.A. Care’s standards for member education, compliance, and community representation are upheld.
• Stay informed on state and federal policy updates. Translate complex policy information into community-friendly educational messages.
• Collaborate with internal departments to ensure consistent and compliant community messaging.
• Track and report on outreach activities, attendance, outcomes, and engagement metrics.
• Support evaluation of outreach effectiveness and share field insights with leadership to inform strategy. Identify emerging community needs, gaps in outreach coverage, or new partnership opportunities.
• Apply subject matter expertise in evaluating business operations and processes. Identify areas where technical solutions would improve business performance. Consult across business operations, provide mentorship, and contribute specialized knowledge. Ensure that the facts and details are correct so that the program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provide training and recommend process improvements as needed.
• Perform other duties as assigned.

Associate's Degree

In lieu of degree, equivalent education…