Patient Care Navigator - Los Angeles - M

Overview

The Patient Care Navigator provides telephonic and field-based case management services to clients enrolled in the CALAIM Enhanced Care Management and Community Support Program. This person is the main point of contact for clients and builds strong relationships to stay engaged in medical care and adherence to medications. Patient Care Navigators remove barriers to care by identifying critical resources, helping clients navigate health care services and systems, and promoting client health.

They work closely with the Care Team, which may include doctors, nurses, and other clinical staff to support positive client health outcomes.

• Telephonic and field-based outreach to engage clients in our care management program.
• Establishes close relationships with and serves as a point of contact for clients.
• Deliver weekly or monthly health education and promote self-management to clients.
• Communicate with Care Team members (Care Coordinators, Community Health Worker, Primary Care Physicians and other health care providers) to facilitate client care.
• Observe, report, and assess client self-administration of medication.
• Identify resources for clients to overcome barriers to care, such as transportation, housing, and childcare arrangements.
• Remain aware of current services offered by service providers, such as mental health, housing, and employment assistance.
• Maintain strict confidentiality in accordance with agency policies.
• May meet with clients after primary care physician appointments to review and update care plan with the Care Coordinator.

• Meet with Care Team to discuss client care issues and needs and facilitate client health care.
• Maintain documentation of all client encounters and complete reporting requirements according to organization standards.
• Track client information, schedules, files, and forms in a confidential manner.
• Track client attendance at medical appointments and patient navigation sessions; initiate outreach and missed appointment procedures as necessary.
• Attend and represent the organization at professional conferences, in-service trainings, and meetings as approved by supervisor.
• Interest in working with underserved, homeless populations.
• Physical demands associated with office work.
• 40% local travel.
• Some evening work may be required.

• Minimum high school degree; some college education preferred.
• Strong understanding of cultural competency with the target population.
• Bilingual (English/Spanish) preferred.
• Computer literacy desirable.
• Commitment to the mission of care coordination.
• Passionate, trustworthy, and empathetic when working with clients.
• Ability to build relationships with different types of people, including clients, organization members, and health care providers.
• Good communication and interpersonal skills and ability to speak concisely to clients and Care Team members.
• Organized with confidential client material and appointment tracking.
• Flexible and adaptable in response to changing client and health care providers’ needs.

As a firm passionate about health care, we’re deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities, and a paid parental leave program. You can learn more about our benefits offerings at the company website.

COPE Health Solutions (CHS) is a national tech-enabled services firm powering success in risk arrangements and development of the future workforce for payers and providers. Our team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers, de-risking the roadmap to advanced value-based payment.

Our firm has expertise in population health, strategy, delivery system development, payment systems reform, workforce development and population health management support services, including analytics and performance improvement. We are driven by our passion to transform health care delivery, align financial incentives to support population health management and build the workforce needed as health care moves to value-based care.

COPE Health Solutions’ Analytics for Risk Contracting (ARC) Suite provides analytic and reporting tools designed to achieve value and performance for organizations in or moving to risk-based arrangements. Our team offers hands-on expertise to interpret data and recommend initiatives to improve total cost and quality.

Our multidisciplinary team provides the experience, capabilities, and tools needed to plan, design, implement, and support strategy and solutions in a rapidly evolving health care environment.

To apply for this position, or to view all available positions, visit our careers page. No other contact methods are listed here.