Coordinator, Enhanced Care Management

The Coordinator, Enhanced Care Management (ECM) supports the enhanced care management team with administrative duties for the CALAIM Enhanced Care Management and Community Support Program. This person primarily focuses on documentation and record keeping. Health Administration Interns will support the team in removing barriers to care by identifying critical resources for clients.

FLSA Status:
Non‑Exempt Salary Range: $19.00 – $22.00 per hour

Reports To:

Enhanced Care Management Director / Program Manager Direct Reports:
None

Location:

Downtown Los Angeles (onsite) Travel:
None Work Type:
Regular

Schedule:

Full Time (40 Hours a week)

• Assist in the review of health benefits for clients.
• Support the registration and enrollment processes for new and existing clients.
• Participate in enhanced care management by maintaining accurate and up‑to‑date records and documentation.
• Collaborate with team members to improve the efficiency of administrative processes.
• Assist with other administrative duties as needed.
• Identify resources for clients to overcome barriers to care, such as transportation, housing, and childcare arrangements.

• Currently enrolled in a college or university program (preferably in Health Administration, Public Health, Nutritional Science and Dietetics, Sociology, Psychology, Computer Science, Information Systems, Business Administration, Statistics, Mathematics, or related field).
• Students must have and maintain a cumulative 3.0 minimum GPA to be eligible to be considered.
• Strong attention to detail and organizational skills.
• Ability to communicate clearly and effectively, both in writing and verbally.
• Eagerness to learn and contribute to the healthcare team.
• Self‑motivated with the ability to work independently and as part of a team.
• Computer literacy desirable.

As a firm passionate about health care, we’re deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness‑related activities and a paid parental leave program. You can learn more about our benefits offerings here:

COPE Health Solutions is a national tech‑enabled services firm powering success for health plans and for providers in risk arrangements. Our comprehensive NCQA certified population health management platform and highly experienced team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers. CHS de‑risks the roadmap to advanced value‑based payment and improves quality and financial performance for providers, health plans and self‑insured employers.

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