Patient Service Representative - Arrhythmia Center, Westwood

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Onsite or Remote

Fully On-Site

Work Schedule

Monday-Friday, 8:00am - 5:00pm

Posted Date

03/18/2025

Salary Range: $30.36 - 43.49 Hourly

Employment Type

Duration

indefinite

Job #

23175

In this role, you will interface with patients, families, and referring physicians in the coordination of all patient care services.

Major duties include but are not limited to:

• Acting as a liaison for the patients and physicians in the practice, assisting patients within the healthcare system,
• Facilitating communication with referring providers.
• Referring patient to appropriate resources, providing follow-up through telephone and EPIC/Care Connect, telephone and email triage of patient-related issues.
• Coordination of appointments.
• Diagnostic testing and procedures for patients.
• Interfacing with insurance authorization processes.
• Data entry and maintenance of the center’s patient database.
• Providing light administrative support to faculty/staff. Interface with vendors.

Salary Range: $30.36 - $43.49/hourly

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Ability to establish and maintain productive working relationships with Faculty, Staff, Administration, and patients from various social, cultural, and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communication to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.

Preferred:

• Knowledge of specific specialty practice and workflows.
• Working knowledge of patient-related policies and procedures as well as a thorough understanding of the University system, its services, and programs.
• Knowledge of hospital computer systems and personal computer systems and the various software products to perform administrative work.
• Able to effectively communicate via email and other written modalities.
• Familiarity and knowledge of authorization processes & managed care programs.