Quality and Population Health Coordinator ; ALD Job Los Angeles area,California USA,Healthcare

Quality and Population Health Coordinator I (ALD)

Job Category:
Administrative, HR, Business Professionals

Department:
Health Education

Location:

Los Angeles, CA, US, 90017

Position Type:
Full Time

Requisition

Salary Range: $46,800.00 (Min.) - $52,597.00 (Mid.) - $62,270.00 (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan, serving more than 2 million members.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents.

The Quality and Population Health Coordinator I (QPHC) is responsible for outreaching to members to close care gaps and assisting with scheduling member appointments. This role is a combination of remote and in-office work, supporting L.A. Care medical groups by providing direct outreach to members.

Duties

Make outbound calls to members to assist with scheduling and coordinating services (e.g. appointments, lab tests, health screenings, other diagnostic studies, transportation, etc.). (25%)

Educate members on missing gaps in care and encourage them to pursue preventative health and health promotion activities. (25%)

Outreach to providers to request medical reports. (15%)

Review medical records, claims, and encounter data to identify key information. (15%)

Provide support for care gap closure campaigns and other quality improvement programs. (15%)

Perform other duties as assigned. (5%)

Education Required

Associate's Degree

Experience

Required: At least 3 months of experience related to patient or provider communication and outreach.

Previous experience working in an office setting with basic office equipment.

Preferred: Health Plan, provider practice, or health education experience.

Skills

Required:

Demonstrates deep compassion and sensitivity towards patient needs.

Strong motivation to positively impact people’s lives.

Excellent verbal and written communication skills.

Excellent interpersonal skills.

Proficient with Microsoft Word, Excel, PowerPoint, and Outlook.

Highly organized with ability to maintain accurate notes and records.

Ability to communicate effectively with patients and health care providers.

Preferred: Some knowledge of HEDIS and quality improvement processes. Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable.

Licenses/Certifications Required

Active & Current Driver's License, with a clean record and Auto Insurance Required

Physical Requirements

Light

Additional Information

Required: Travel to offsite locations for work.

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.

This position is a limited duration position, eligible to receive full benefits.

L.A. Care offers a wide range of benefits including:

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program

Nearest Major Market: Los Angeles

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