Patient Care Coordinator- Temp

Job Details

• FLSA Status:
  Non-Exempt
• Salary Range: $18.00-$25.00 per hour
• Reports To:
  
  Director
• Direct Reports:
  None
• Location:
  
  Onsite
• Travel:
  None
• Work Type:
  Temp to hire
• Schedule:
  
  Full Time

The Patient Care Coordinator provides telephonic member outreach services to members enrolled in a COPE Health Solutions client health plan’s Medicare Advantage (MA) plan. This person will build strong relationships with members and providers to stay engaged in member medical care and medication adherence. Patient Care Coordinators are committed to removing the member’s barriers to care by identifying critical resources for members, helping them navigate through health care services and systems, and promoting member health.

They work closely with the Care Team, which may include doctors, nurses, and other clinical staff to support positive client health outcomes.

• Telephonic outreach to engage assigned members to close identified quality gaps.
• Receive daily contact list of assigned members to outreach.
• Complete telephonic outreach to assigned members and necessary providers to complete scheduling for appropriate appointments.
• Establish close relationships with and serve as a point of contact for members and providers, specifically IPAs in health plan’s network as well as other contracted value‑based organizations.
• Complete all required onboarding and training to master standard work process and assignment.
• Track outreach progress daily for each assigned member in manner defined by project team (spreadsheet, dashboard, etc.).
• Attend daily huddle virtually with Project team and report out on outreach progress, track KPIs established by the Project team, and raise any risks.
• Communicate with assigned member Care Team members (Care Coordinators, Community Health Worker, Primary Care Physicians and other health care providers) to facilitate member care.
• Identify resources for assigned members to overcome barriers to care, such as transportation, housing, and childcare arrangements.
• Remain aware of current services offered by service providers, such as mental health, housing, and employment assistance.
• Maintain strict confidentiality in accordance with CHS and client health plan policies.

• Behave in a professional manner and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and all members of the health care team.
• Committed to the constant pursuit of excellence and teamwork in improving the care of the patient and families in the community.
• Be punctual for scheduled work and use time appropriately.
• Perform duties in a conscientious, cooperative manner.
• Perform required amount of work in a timely fashion with a minimum of errors.
• Be neat and maintain a professional appearance.
• Maintain confidentiality and protect the program by abiding by laws and principles related to confidentiality; keep information concerning Program Operations, patients and employees confidential.
• Closely engage with the Project team to master standard work process.
• Successfully meet assigned member outreach KPIs.
• Meet or exceed all assigned member outreach targets for client health plan by closely tracking and reporting progress to Project team in manner defined by Project leadership.
• Complete all required training curricula/materials.

• High school graduate or equivalent required;
  Associate’s Degree in Business Administration or related field preferred.
• Written and oral fluency in English and Spanish is preferred; also preferred is Cantonese/Mandarin.
• Experience working in a multi‑cultural setting.
• Experience working in a community‑based setting for at least 1 to 2 years is preferred.
• Understand the community served, community connectedness.
• Good communication skills, such as listening well, and using language appropriately.
• Ability and willingness to provide emotional support, encouragement, and motivation to members.
• Proven experience in large‑scale outreach and recruitment.
• Willingness to learn new things and do what it takes to get the job.
• Ability to manage a wide range of priorities and help the team to do the same through effective time management and direct…