Risk Analyst - Merchant Services

Overview

AVP Solutions is a Canoga Park, CA-based high-risk merchant services provider seeking an organized, energetic Risk Analyst to join our merchant services team. In this role you’ll monitor merchant activity, help prevent fraud and chargebacks, and support reserve management while working closely with merchants, issuing banks, and internal teams.

• Monitor merchant credit card sales and daily account activity for signs of fraud, potential loss, and chargeback exposure.
• Review transaction exceptions against approved account parameters and company procedures, completing investigations within required time frames.
• Manage and track merchant reserves, coordinating reserve releases when criteria are met.
• Correspond with merchants, banks, and consumers by phone and email to verify transactions and resolve risk issues.
• Use multiple system interfaces to gather and analyze merchant data for investigations and reporting.
• Escalate and document significant risk events and assist management with projects and remediation plans.
• Contribute to process improvements to strengthen fraud prevention and chargeback mitigation.

• At least 1 year of bankcard / merchant services industry experience with working knowledge of Visa/Master Card processing, regulations, and chargeback rules.
• Prior experience as a Risk Analyst or in merchant monitoring, with a demonstrated ability to detect and prevent fraudulent activity.
• Comfortable reviewing merchant reserves and coordinating releases in accordance with policy.
• Strong written and oral communication skills and the ability to work independently while managing multiple investigations.
• Proficient with MS Office, particularly Word and Excel; familiarity with Pegasus, Accurint, and Experian is a plus.
• Detail-oriented, analytical, and able to navigate multiple internal systems to reconcile transaction data.

At AVP Solutions you’ll be part of a focused high-risk merchant services team where your attention to detail directly reduces chargebacks and protects merchant revenue. You’ll work in a collaborative, friendly environment that values clear communication, practical problem solving, and professional growth within payments and risk management. We offer competitive benefits, including health insurance, paid sick time, paid vacation, and paid holidays.

If you’re experienced in merchant monitoring, comfortable with card brand rules, and enjoy investigative work, this role offers meaningful responsibility and steady hours in Canoga Park’s merchant services space.