Credit Resolution Support Specialist

Overview

Role:
Perform and conduct complex, time-intensive credits on non-performing assets through journal entries and department monetary adjustments and may be required to balance outages. Responsible for the accuracy of charge off losses and adjusted journal entries ensuring accounting principles are followed for proper financial record keeping. This position works independently to provide technical support and research support to branches, Credit Resolution, and other back office departments.

The Credit Resolution Support Representative role will function as a subject matter expert in a variety of complex functions, including Credit Disputes, Validation of Debt, Payment history analysis, Paid Ahead reports for Real Estate loans. The role also serves as a back-up support for Credit Resolutions Collateral Representative.

• Monitor and maintain sub-ledgers, reconcile, and research accounts to clear variances.
• Participate in department projects.
• Maintain a basic understanding of state and federal laws and regulations related to credit union compliance including Bank Secrecy Act (BSA) and anti-money laundering laws appropriate to the position.
• Assist in audits and reconciliations on account types including the following:
  • Vehicle/RV loans
  • Personal Loan
  • Line of Credit
  • Credit Card
  • Collection payments
    • Collection extensions
    • Expulsion Process
    • Account closure
    • Negative Shares, Visa, and Loan Charge-offs
• Review delinquent accounts 150 to 180 days past due and write-off small account balances on personal loans, Visa, and Negative shares.
• Assigns charge off accounts to Collection Agencies.
• Processes payments received on charged off loans.
• Post and balance all Chapter 13, collection agency, and attorney suit payments.
• Processes Charge off loans as approved by the Board of Directors.
• Make corrections or processes changes to loan payments.
• Independently work with WPCCU departments to resolve member disputes.
• Foster a positive and engaging work environment by sharing best practices and industry standards.
• Maintain positive communication through words and actions by modeling WPCCU mission, vision and core values.
• Responsible for handling escalations related to complex credit bureau inquiries and disputes from members, dealers, financial institutions, vendor/partners and the credit reporting agencies.
• Maintain a thorough understanding of state and federal laws and regulations related to credit bureau reporting, compliance, including but not limited to:
  Consumer Credit Reporting Agencies Act, Unfair or Deceptive Acts or Practices, Fair and Accurate Credit Transactions Act (FACT Act), Fair Credit Reporting Act (FCRA), Bank Secrecy and Anti-Money Laundering laws as appropriate to the position.
• Work, create and analyze reports necessary to ensure work is completed according to required timelines, procedures and regulations. Perform necessary research and actions based on report findings, and trend analysis notifying management of status, any issues and proposed resolutions.
• Review, analyze, credit reporting process to ensure accuracy.
• Evaluate and ensure the e-OSCAR disputes are accurate, complete and compliant.
• Review incoming correspondence, information researched, and response paperwork for truthfulness, accuracy, and consistency.
• Apply fraud detection and prevention techniques.
• Create lien releases, payoff reports.
• Ensure payments are posted within regulatory and industry best practices.
• Provide additional support throughout the department and perform other tasks and duties as needed.

• Education: High School curriculum is required; AA degree in accounting or equivalent combination of education, training preferred.
• Experience: Three years or more performing journal entry, reconciliation, and research work in a similar position within a financial institution.
• Knowledge/
  
  Skills:
  
  Strong oral and written communication skills. Demonstrated knowledge of financial services products, understanding of BSA, OFAC and FDCPA, FCRA, FACTA, regulation. Strong knowledge of General Accounting Principles, ten-key, understanding of the Journal Voucher (JV) protocol, and General Ledger (GL) system. Demonstrate analytical skills and problem solving with the ability to balance and reconcile GL accounts.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Water and Power Community Credit Union is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, mental or physical disability, gender identity or Veteran status. We also consider qualified applicants regardless of…