Supervisor, Billing

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross‑border work.

It’s not just about our global network of offices and shared services centers; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross‑border work.

Our lawyers are globally minded, enterprising, collaborative, and committed to excellence. Our people represent 90 nationalities and speak 80 languages.

The primary responsibility of this position involves overseeing our revenue control team members and functions. The Billing Supervisor will identify areas of training for members of the team and organize and lead education events. He/she will also continue managing all aspects of the client billing process for an assigned group of partners and/or key clients. This involves, but is not limited to, the preparation and processing of all client bills.

The Billing Supervisor will communicate directly with partners, associates, and practice assistants as well as other members of the Finance department in connection with various aspects of client billing.

This role serves as both a trainer and mentor, managing the team’s workload while upholding best practices to meet our clients’ increasingly complex needs and improve operational efficiency.

The successful candidate must possess exceptional communication skills both written and oral, be able to anticipate issues and to work said issues towards resolution, be conscientious, be able to multi‑task in a high paced environment.

• Oversee all revenue control team members and billing department functions, demonstrating in‑depth knowledge of systems to ensure consistency and accuracy across all billing records.
• Maintain staff attendance and time off requests.
• Responsible for effective delegation of work, cross‑training of staff and monitoring of employee performance.
• Ability to develop a team atmosphere that will work towards a common goal and adhere to departmental and Firm deadlines.
• Prioritize and handle multiple projects at once, particularly during month and year‑end.
• Proactively manage client list to ensure all issues are being addressed in a timely manner, following up both internally and externally.
• Prepare monthly and ad‑hoc proformas for partner review and approval, with emphasis on accuracy and timeliness.
• Prepare and revise drafts bills; processing partners’ comments and revisions.
• Provide accurate and timely completion of assignments and inquiry responses; ensuring that all tasks and duties completed are done within the Firm’s set guidelines and policies.
• Prepare, submit and monitor e‑bills through various intermediary systems.
• Track status of bills submitted, identify issues and work to address rejections and reductions as they arise.
• Review proformas and time entries to ensure compliance with global agreements.
• Confirm that applicable rates and any fee arrangements are reflected properly on all matters to ensure proper client billing.
• Proactively communicate with billing partners regarding matter billing status and other ad‑hoc queries.
• Support all initiatives to achieve billing targets and Firm objectives.
• Liaise with Manila Billing Team to assist with generation of proformas and preparation of draft/final invoices.
• Coordinate with Cash Receipts and Accounts Payable teams to resolve any payment or vendor inquiries.
• Maintain detailed billing notes and files on each assigned partner.
• Escalate issues as they arise to Senior Manager of…