Operations Services Specialist

Operations Services Specialist

At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth.

Assist in the operation of the credit union branches, operations services, virtual services, and member service areas. Provide feedback to management to assist with process improvements and efficiencies, estimate and manage time spent on a variety of tasks, and maintain regulatory compliance and adherence to all Credit Union policies and procedures.

• Process requests from internal departments (check copies, statement copies, account type changes, fee reversals, etc.).
• Review Mobile/ATM deposits and necessary adjustments, including returns, holds, and escalations to the FIU department for further review.
• Complete daily remittance processing and manual posting for items not processed through remittance.
• Scan and index member documents as requested.
• Process incoming mail requests (account closures, deposits, and loan payments).
• Process loan payoffs and send appropriate documents to the lending department.
• Process ACH originations requests.
• Assist with account charge‑offs, including handling calls, sending notices, and providing recommendations.
• Process levies, garnishments, and money judgments.
• Establish and maintain effective communication and coordination with Credit Union staff, maintaining confidentiality and privacy of information.

• High school graduate or equivalent.
• At least two years of credit union experience, with a minimum of one year in a similar role.
• Solid math and bookkeeping abilities.
• Microsoft Office suite skills including Word and Excel.
• Strong communication and public relations skills.

Premier America Credit Union will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Equal Opportunity Employer – Veterans / Disabled

Drug-free Workplace

Base pay range: $23–$29 per hour.

• Competitive pay
• Subsidized health care (medical, dental and vision)
• FSA and HSA
• Company-paid life and A&D insurance
• Discounts on loans (must be a member)
• Paid vacation, holiday, and sick time
• 401(k) Retirement Saving Plan with a 6% safe harbor employer match
• Educational Assistance Program and more!

Premier America Credit Union was founded in 1957 and serves over 100,000 members with more than $3 billion in assets across California and Texas.