Community CX Manager

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Our team is continuing to grow, and we're excited to bring on another Community CX Manager to help scale how we show up for our customers. In this role, you'll be the bridge between our customers and our brand — bringing Grüns' voice to life across social, community, and CX channels. You'll handle inbound messages, manage tagging in Sprout, and create moments of connection that turn everyday interactions into brand advocacy.

This role reports directly to the Sr. Manager of CX and sits at the center of how our customers experience Grüns through quick, witty, and empathetic responses that reflect who we are. You'll make sure no DM, comment, or support message slips through the cracks, and you'll help our CX and Social teams stay aligned through clean tagging, clear insights, and consistent tone.

This role is part of our remote HQ! We have a fully remote, high‑trust work environment — and also come together on a quarterly basis for amazing off‑sites where we can connect IRL.

• Manage and tag all inbound community messages in Sprout to ensure organized, accurate queues across CX, Community, and Influencer streams.
• Respond to CX and social inquiries with timely, thoughtful, and on‑brand communication.
• Bring the Grüns voice to every interaction — balancing empathy, humor, and brand safety.
• Track and analyze tagging trends, surfacing insights about customer sentiment and recurring themes.
• Collaborate with CX, Social, and Influencer teams to ensure alignment in tone, response style, and community engagement strategy.
• Contribute to process improvements and playbooks for community engagement, tagging, and response standards.

• Has 2–3 years of experience in CX, social, or community management for a consumer brand.
• Thrives in a fast‑paced, high‑growth environment where priorities shift fast and precision matters.
• Is a confident communicator — excellent written skills with a witty, authentic voice.
• Is detail‑obsessed: tagging, categorizing, and tracking inbound messages with accuracy.
• Loves connecting with people and solving problems with empathy and efficiency.
• Uses data (tag splits, SLAs, sentiment, engagement) to inform improvements and resource planning.
• Has experience with Sprout Social or similar tools, plus CRMs like Gladly, Zendesk, or Gorgias.
• Bonus:
  Shopify, Loop Returns, or Skio familiarity.

• You're customer‑first — every comment, DM, or review is a chance to make someone feel heard.
• You write like a human, not a template. You understand the nuance between witty and off‑tone.
• You stay calm under volume, balancing speed with brand accuracy.
• You care about the data behind the work — trends, metrics, and improvements excite you.
• You collaborate across teams easily and keep everyone in the loop.

Please enter your info and share a bit about yourself with us below. We ask that you do not use Chat GPT or similar tools to answer these questions, as it is our hope to genuinely get to know you and the way you communicate and think! We do love integrating these tools into our work though, and you'll hear plenty more about that if you join us.

At Grüns, we're committed to providing a competitive total compensation package — grounded in market data that considers our size, stage, industry, and location. For this role, the base salary range is between $80,000-$100,000 depending on experience. Beyond base salary, we offer competitive equity packages and a comprehensive set of benefits designed to support the well‑being, growth, and balance of our team.

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