EyeCare Advisor

Lens Crafters - Eye Care Advisor (Part‑time)
Requisition  | Store #: 000580 Lens Crafters

Lens Crafters, part of Essilor Luxottica, is a global leader in vision care. The Eye Care Advisor delivers the Lens Crafters Experience by providing high‑quality optometric care, supporting physicians, and performing retail tasks with excellence.

• Greets customers within 30 seconds.
• Answers telephone calls promptly (within three rings).
• Explains required paperwork, tests, products, and services.
• Reviews prescriptions and patient information, identifying special needs and consulting with Optician, Managing Doctor, or Retail Management.
• Shows patience and courtesy to indecisive or difficult customers.
• Performs tasks accurately under time pressure and high customer volume.
• Identifies unsatisfied customers and resolves issues quickly.
• Demonstrates knowledge of appointmentареи scheduling procedures and computer operation.
• Organizes patient records in accordance with HIPAA.
• Records contact‑lens orders, processes shipments, and submits invoices.
• Operates the POS terminal, ensuring accurate entry of customer/patient and prescription data.
• Handles payment transactions with security procedures and change management.
• Explains “One Hour” processing and delivery expectations to customers.
• Maintains store appearance and visual displays per company guidelines.
• Ensures a safe working environment for all associates and patients.
• Responds to promotion changes with staff communications and point‑of‑purchase materials.

• Demonstrates product knowledge and accurately describes lens and frame features.
• Assists customers in selecting frames and lenses suited to vision, lifestyle, and budget.

• Performs pre‑examination testing accurately.
• Explains measurements and answers patient questions.
• Provides coaching on contact‑lens care.
• Maintains and disinfects contact‑lens inventory.
• Supports the Optometrist clinically as needed.

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communication and listening skills.
• Problem‑solving ability.
• Familiarity with cash registers, computers, and calculators.
• Organization skills.
• Sales skills.
• Basic math skills.
• Knowledge of office and store merchandise.

• Previous experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

Compensation includes base pay, potential bonus/commission, and a comprehensive benefits package: health care, retirement savings, paid time off/vacation, and employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, disability, sexual orientation, gender identity, citizenship, ancestry, veteran status, marital status, pregnancy, genetic information, or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.

Individuals with a disability who would like to request a reasonable accommodation may call the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 (provide name, job r, and contact information) or email HRC