Client Services Manager - Theaters and Residencies

Client Services Manager – Theaters and Residencies

AXS connects fans with the artists and teams they love. AXS sells millions of tickets each year for premier venues, sports teams, and event organizers worldwide. The role is located in Los Angeles, CA.

The Client Services Manager leads the relationship with venue clients, managing a team of supervisors and specialists who deliver top‑line service and support for ticketing managers across iconic music, sports, and theater venues.

• Partner with client ticketing managers, developing deep relationships and understanding of each venue and its challenges.
• Provide expertise on all AXS products and services, remaining current with new releases.
• Assist with event and promotion configuration for full‑service clients.
• Recognize critical issues in responding to support and service requests from client venues.
• Configure, track, and report on work and client interactions to ensure consistent, high‑quality service.
• Troubleshoot and resolve or escalated technical support issues.

• High School Diploma or equivalent (BA/BS preferred).
• 2–4 years leading a high‑functioning customer service team.
• 4–6 years of live event ticketing and event programming experience.
• Advanced event programming expertise across multiple venue/event types.
• Leadership, coaching, and personnel management skills.
• Commitment to collaboration and teamwork.
• Ability to problem solve and make decisions in a high‑pressure environment.

Pay Scale: $61,055 – $80,000

Bonus: Eligible under the current bonus plan requirements.

Full‑time employees have a comprehensive benefits package on the first day of employment, including medical, dental, vision, paid holidays, vacation, sick time, life insurance, parental leave, 401(k) with employer match, flexible spending accounts, and wellness offerings.

* Employer does not offer work visa sponsorship for this position.

• Extraordinary People – we’re not kidding!
• Meaningful Mission – Helping revolutionize an industry and deliver better experiences for fans and clients worldwide.
• Development & Learning – Opportunities to learn and level up through training and education reimbursement.
• Community & Belonging – Employee Resource Groups, volunteer opportunities, and community engagement programs.

• Stage 1: 20–30 min virtual interview (Recruiter)
• Stage 2:
  Take Home Assessment
• Stage 3: 30‑min virtual interview (Hiring Manager)
• Stage 4: 45–60 min onsite interview (Interview Team)
• Stage 5: 30‑min virtual interview (Final Round)

* Schedule may be subject to change.

AXS is a subsidiary of AEG, selling millions of tickets yearly for 1,600+ premier venues across North America, Europe, Asia, Australia, and New Zealand. Headquartered in downtown Los Angeles, AXS employs over 900 professionals worldwide, creating groundbreaking products and services in a fast‑paced environment.

We are committed to innovation, artistry, and community, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans we host. We are dedicated to a diverse, inclusive, and authentic workplace and encourage applicants who may not tick every box to apply.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG reserves the right to change or modify the employee’s job description in any manner, including adding duties outside the normal description.