Community Coordinator

Play Station isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing the Play Station family of products and services including Play Station®5, Play Station®4, Play Station®VR, Play Station®Plus, acclaimed Play Station software titles from Play Station Studios, and more.

Play Station also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The Play Station brand falls under Sony Interactive Entertainment, a wholly‑owned subsidiary of Sony Group Corporation.

The Community Team at Santa Monica Studio works to provide our fans with a best‑in‑class experience across our social channels. We are looking for a highly driven and passionate individual to join our team as a Community Coordinator.

A Community Coordinator is relied upon to assist the Community Manager and wider Community Team in the execution of operational tasks that support our long‑term player engagement strategy.

Support the Community Strategy

• Communicate directly with fans, building strong relationships and maintaining a visible external presence on social media sites/forums
• Contribute to and maintain our community engagement strategy, including methods for acquisition, moderation policies, content building, and other outreach initiatives
• Assist in generating assets to support communications needs
• Provide copyediting and publishing logistic support for publication across online platforms
• Help in the creation of benchmarking documentation to track the latest trends across the industry and digital media spaces

Community Feedback

• Assist the Community Manager in compiling regular, comprehensive reports covering both qualitative and quantitative assessment regarding player sentiment online
• Monitor and track incoming bug reports, feedback, and inquiries from players, ensuring timely responses and resolution
• Collaborate closely with the development team to prioritize and elevate critical issues for efficient follow‑ups and tracking of bug fixes
• Actively monitor social media platforms, forums, and community channels to identify user‑reported issues, bugs, and issues and create or update tickets accordingly

Discord Moderation

• Collaborate with the Community Manager to organize events and activities that engage our community
• Work closely with moderators to maintain a positive and inclusive environment within our Discord community
• Proactively deescalate conflicts and address issues raised by community members as well as assist in answering Mod Mail tickets

Highlight the Fans

• Identify and bring forth UGC created by our community members to the Community Manager
• Curate UGC content to be featured in social media posts, monthly reports, and/or UGC video roundups to highlight the creativity of our community

PC Support

• Monitor Steam HUB pages and community threads regularly to stay updated on player discussions, feedback, and issues
• Proactively identify and elevate any emerging issues, concerns, or violations of community guidelines to the community team
• Respond promptly to flagged and reported content, including inappropriate posts, spam, or offensive material, and take appropriate action to remove or address it

Recruitment

Collaborate with the recruiting team to create social media assets and copy to promote open positions within the studio.

• Excellent verbal and written communication skills and the ability to partner effectively with a diverse range of roles across the studio and SIE
• Consistently able to demonstrate good judgement and critical thinking skills regarding how to position information to various stakeholders with a wide range of objectives
• Able to distill and present information in a clean, professional manner across a variety of formats including PowerPoint, spreadsheets, text documents, etc. with a good eye for detail
• Adept with conversation management and moderation on online platforms; in particular the…