Service Agent - InterContinental Los Angeles

Instant Service Agent – Inter Continental Los Angeles Downtown

Join to apply for the Instant Service Agent – Inter Continental Los Angeles Downtown role at IHG Hotels & Resorts

About Us

Do you see yourself as an Instant Service Agent
? What's your passion? At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies. We want people who put our guests at the heart of everything they do, and who are friendly and professional.

As the world’s largest family of luxury hotels, we take pride in being genuine ambassadors of the Inter Continental® brand. Our passion for luxury travel spans cultures and customs, creating warm and sophisticated experiences for those seeking a richer perspective on the world.

Your Day to Day

• Answer incoming calls from in-house and external guests in a timely and professional manner and in accordance with established scripts and standards.
• Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals.
• Respond to in-house guest concerns or complaints in a timely manner. Make appropriate service recovery gestures according to established guidelines.
• May provide wake‑up calls to guests’ rooms if this is not an automated phone system function.
• Answer calls within prescribed time frame, respond to caller in a professional manner and according to established scripts and standards, and promptly route call to its destination.
• Provide callers with local directions and general information in a courteous and accurate manner.
• Act as central communications point during emergency/crisis situations. Follow emergency, safety and security procedures including calling local fire, police, poison control, etc. for assistance.
• May operate in-house paging system as well as serve as base communications with security and maintenance departments.
• Perform other duties as assigned such as recording incoming packages, mail, or faxes and promptly notify guests.

What We Need From You

• Basic reading, writing, and computer skills, plus 6 months of experience in customer service or phone/switchboard operator.
• Must speak fluent English; other languages preferred.
• Ability to speak, listen, and type or route messages while seated.
• May be required to work nights/overnight, weekends, and/or holidays.

What We Offer

The hourly pay range for this role is $21.06 to $31.59. This range is only applicable for jobs to be performed in Los Angeles, California. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.

An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.

Most importantly, we’ll give you the room to be yourself. So what’s your passion? Please click “Apply” and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer:
Minorities / Females / Veterans / Disabled. Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please .
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please  for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please  to read about applicable benefits.