Product Support Engineer, Port & Terminal Eq

Overview

Product Support Engineer, Port & Terminal Equipment - Kalmar USA, Inc (On-site: San Pedro, CA)

Location:

APM Terminals;
Pier 400; 2525 Navy Way;
San Pedro, CA

Compensation Information:

• Base Salary:
  Starting @ $48.00 + per hour (eligible for overtime)
• Eligible for Annual Bonus

Kalmar moves goods in critical supply chains around the world as a leader in sustainable material handling equipment and services. We are driven by teamwork, innovation, and ownership to deliver results. Our global reach and local expertise focus on customer needs, inclusivity, and accountable actions. With us, your work has impact and moves the world.

Join us and take your career to the next level

Kalmar USA is looking for an experienced Product Support Engineer, Port & Terminal Equipment to join our team. The ideal candidate should reside within commuting distance to Pier 400 in San Pedro, CA and have enhanced technical & leadership skills (mechanical, electrical, and hydraulics).

This position is responsible for providing maintenance & repair service to Kalmar brand container handling equipment at the customer site. This person will also act as the Kalmar Ambassador at the customer site and will be responsible for assisting personnel in the field and completing necessary documentation (report of labor, work orders, and inspection reports).

• Equipment Maintenance & Repair: Mechanical, Electrical, Hydraulic and Electronics diagnosis & repair of port & terminal container handling equipment (Kalmar and other brands); regular preventative maintenance as scheduled; evaluate and assist with warranty claims; install software upgrades; program and test electronic equipment for spare parts/warranties
• Equipment Commissioning: assist with the commissioning of new equipment; ensure equipment is operating according to specifications
• Customer Communication: communicate with customers regarding the diagnosis and repair problems experienced in the field; conduct product training for the customer; maintain high level of customer satisfaction by delivering on promises in a timely and orderly fashion
• Documentation: complete detailed documentation (reports of labor, work orders, warranty documentation, inspections and maintenance logs); provide the customer with equipment service manuals and other materials according to contract specifications; must be capable of using Google Suite as well as Microsoft Word, Excel, Access and Power Point
• Collaboration: relay design or functional problems identified in field operations to Engineering; provide Sales/Engineering team with customer feedback regarding their needs and any problems; assist with production projects as needed

• Rewards that truly count: Meaningful development opportunities, fair and gender-neutral pay, flexible working conditions, and a comprehensive benefits program with medical, dental and vision insurance effective day one, plus company-paid short/long-term disability insurance & life insurance
• Work-Life Balance
  :
  Generous time-off policy including paid vacation days, personal/sick days and paid holidays
• Safety that moves us forward
  : A company rooted in safety since the 1940s, providing a stable environment where you can speak up and be heard
• Purpose that drives change
  :
  Contribute to solutions that transform global trade, developing digital technologies that set industry standards
• People who move together
  :
  Collaborate with a global team focused on sustainability

Note:

The original description references a global network of professionals; the content is preserved here as part of the benefits and context.

What you bring to the role

• Qualifications: Bachelor’s degree in Mechanical/Electrical Engineering or related field preferred; technical diploma/certificate preferred; high school diploma or GED required; valid driver’s license; US Passport and TWIC Card
• Technical Expertise: Minimum 5 years’ experience with commissioning, troubleshooting, repair and maintenance of mechanical, electrical, hydraulic and pneumatic systems, electronics and PLCs (Siemens preferred) for heavy equipment; ability to read blueprints/schematics; able to work at elevated…