Product Technology Manager

Product Technology Manager

Department: Information Technology

Employment Type: Full Time

Location: Los Angeles, CA

Reliable Automatic Sprinkler Co., is looking for a Product Technology Manager to cover our west coast territory. Product Technology Managers are industry experts. They educate and support customers, specifying engineers, end users, and co-workers in the proper use of Reliable products. Internally, they support many departments including Product Development Engineering (PDE), Program Management Office (PMO), and inside and outside Sales.

• Answer technical questions on Reliable products submitted by telephone and email
• Perform technical training for Reliable personnel
• Assist with creation and maintenance of technical documentation
• Meet with customers, specifying engineers, and end users to discuss the use, features, and benefits of Reliable products
• Provide technical presentations to industry associations, customers, specifying engineers, and end users
• Plan, develop, and execute hands-on and classroom training for sprinkler system designers and fitters
• Provide input on new products and product improvements
• Troubleshoot Reliable products
• Represent Reliable at industry events (AFSA, NFPA, NFSA, SFPE, etc.)
• Directly support sales force as necessary
• Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
• Performs other duties as directed
• Competencies:
• Ability to solve complex technical problems
• Outstanding attention to detail and accuracy
• Strong customer service, interpersonal, and collaboration skills
• Possesses strong commitment to a team environment while working well independently
• Excellent written and oral communication skills

• Detailed understanding of NFPA standards and FM Global Loss Prevention Data Sheets
• Extensive knowledge of all types of fire sprinkler systems as well as design and installation practices
• Ability to safely drive a pickup truck /trailer combination in excess of 15,000 lbs
• Ability to interpret construction drawings and specifications
• Strong presentation skills, including the ability to present to large groups
• Proficient in Microsoft Office Software and AutoCAD

• Extensive national and some international travel by ground or air – approximately 50%; intermittent

• Ability to be punctual and attend work on a regular and consistent basis
• Regular travel by car, truck, and air
• Ability to assemble and build demonstration sprinkler systems, including steel piping, couplings, valves, sprinklers, and other devices
• Ability to occasionally lift parts with weights up to 50 lbs
• Setup, attach, and detach a tandem bumper tow trailer
• Operate and maintain valve demonstration trailer

• Associates degree in fire protection, mechanical technology or Related Field
• 7+ years in fire sprinkler system design and installation