Financial Aid Advisor

Join to apply for the Financial Aid Advisor role at Pepperdine University

As a Christian University, Pepperdine is committed to serving students with a holistic approach to address their individual needs in a supportive, student-centered environment. The Financial Aid Advisor’s primary responsibility is to promote a student-centered environment by engaging and supporting students with all aspects of the financial aid process with care, compassion, and professionalism. This position also provides assistance with federal and institutional aid processing as well as administers key functions to ensure seamless student financial aid services, contributes to effective enrollment management and assures customers’ satisfaction.

• Respond to student inquiries and guide them through the financial aid process for the entire student lifecycle. Provide excellent customer service and anticipate the needs of students, working proactively to problem solve and communicate with students, faculty, staff, and outside agencies, as appropriate, to serve students’ best interests and resolve issues. Assist with application follow‑up, communication processes, and federal and institutional aid packaging.
• Update information session and new student orientation presentations and participate in the sessions as needed for prospective and current students at all of the GSEP graduate campuses.
• Generate financial aid reports and manage the financial aid calendar. Assist the Associate Director with system setup, testing, and annual updates, and work to resolve system issues.
• Serve as a liaison with GSEP faculty, staff, University offices, and outside agencies on behalf of students to resolve issues, including financial aid, student accounts, and enrollment eligibility issues.
• Provide general administrative support to the Student Financials team. Participate in professional development and financial aid training workshops, teams, committees, and other group activities, including participation in graduation ceremonies.
• Perform other duties as assigned.
• Uphold University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

• Bachelor’s degree.
• A minimum of 2 years of current experience with administering financial aid programs.
• Strong ability to plan, prioritize, and organize short and long‑term tasks.
• Excellent communication/customer service/interpersonal skills, outgoing, service and detail oriented.
• Strong organizational skills.
• Ability to administer individual and group counseling sessions.
• Experience working with an adult professional population.
• Ability to maintain a positive attitude.
• Proficiency in Microsoft Word, Excel, PowerPoint, familiarity with imaging processes, web‑based systems and applications.
• Familiarity with ELM, NSLDS, COD. Have a valid California driver license to travel domestically.

• Bachelor’s degree in Business Administration, Education, Computer Science, Social Science or related field.
• More than two years of position‑related experience.
• Advanced knowledge of People Soft Student System.
• Proficiency in ELM, NSLDS, COD, and Etrieve.

This is a Restricted, Nonexempt, 40 hour per week position.

Expected Pay Range: $24.23 - $26.92 per hour. The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law. Pepperdine is committed to providing a work environment free from all forms of unlawful discrimination and…