Dental Office Front Desk

A community-based health organization is seeking a detail-oriented and patient-focused Dental Front Office Coordinator to support dental and specialty services. This role is essential to ensuring smooth front office operations, excellent customer service, and accurate patient registration. The ideal candidate demonstrates professionalism, cultural sensitivity, and a commitment to high-quality patient care in a fast-paced clinical environment.

• Schedule patient appointments and manage multi-line telephone operations
• Greet patients and visitors, providing clear directions and assistance upon arrival
• Register patients accurately and timely for dental and specialty services
• Maintain and update patient demographics and records in the electronic system
• Assist patients with appointment-related questions and provide accurate visit information

• Conduct financial triage and process dental insurance information
• Verify coverage and understand various dental insurance requirements
• Complete, process, and follow up on internal and external dental referrals
• Coordinate with clinical and administrative staff to ensure continuity of care

• Deliver excellent customer service both in person and over the phone
• Maintain confidentiality and uphold patient rights
• Support organizational policies related to customer service, safety, and performance improvement
• Community clinic setting that is clean and professional
• Office-based role with regular interaction with patients and staff
• May include light noise and typical clinic activity
• Occasional travel within the community may be required

• High School Diploma or equivalent
• Minimum of two (2) years of dental front office or dental clerical experience
• Knowledge of basic dental terminology and dental insurance processes
• CPR certification
• Bilingual proficiency in English and Spanish
• Strong computer skills and ability to learn new systems quickly
• Excellent customer service, interpersonal, and telephone communication skills
• Strong time management and organizational skills
• Ability to work evenings and Saturdays as needed
• Ability to work collaboratively in a team environment and adapt to different clinic workflows

• Proficiency in Microsoft Office (Word, Excel, Outlook)