Customer Experience Representative, of Service

Customer Experience Representative, Change of Service page is loaded## Customer Experience Representative, Change of Service locations:
Virtual time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
March 6, 2026 (27 days left to apply) job requisition :
R430183

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
** Job Summary
** Provides end-to-end support for customers looking to modify their current services and capitalizes/ focuses on generating new revenue or lines of business. Ensure a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport as a product ambassador, while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System, and quality behaviors.  

Responsible for accurately and confidently handling various types of customer inquiries, such as illustrating value of our products, while engaging and building a consultative relationship with our customer.  This includes but is not limited to billing inquiries, technical problem solving, handling sales opportunities, proactively addressing all customer needs as well as being a strong advocate for our customers.  Actively puts the customer needs and wants at the center of all interactions.  

Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications, and internal/external customer interactions.  Communicates in a warm and friendly manner through both verbal and written means via various platforms:  SMS, eChat, email, or phone to both internal and external customers. Completes all required coursework and must progress to Level Two within 12 months of hire.
Base Rate: $16.00/hourly non-negotiable plus a 5% quarterly bonus with a potential to earn monthly uncapped commissions for meeting sales-related metrics. Sales is uncapped.
Career growth and progression plans    Hours of Operation: 7am-midnight (est time) Monday-Saturday  Sunday-closed    Must be flexible to work any assigned shift.
** Job Description
**** Core Responsibilities**
* ** Sales & Customer Engagement:
** Consistently meet or exceed sales targets by responding to inbound inquiries, engaging new and existing customers through consultative techniques, identifying needs, overcoming objections, and recommending tailored solutions.
* ** Customer Support & Relationship Building:
** Deliver exceptional service by addressing inquiries, resolving issues, and converting support interactions into sales opportunities. Build positive, lasting relationships through transparent communication and accurate information.
* ** Product & Process Expertise:
** Educate customers on products and services using available tools and resources while adhering to established sales and operational processes to ensure consistency, compliance, and quality.
* ** Professionalism & Integrity:
** Maintain a respectful, friendly, and professional demeanor. Apply sound judgment within company policies and guidelines, including safeguarding Customer Proprietary Network Information (CPNI) and Personally Identifiable Information (PII).
* ** Communication & Interpersonal

Skills:

** Demonstrate strong listening, verbal, and written communication skills, along with effective problem-solving and de-escalation techniques in high-pressure or challenging situations.
* ** Adaptability & Growth Mindset:
** Operate…