Customer Service Key Account Representative

We are seeking a Customer Service Key Account Representative to join our team in Los Angeles, CA
. This is a full-time, on-site position focused on delivering exceptional service and support to our key accounts.

In this role, you will act as a primary point of contact for assigned accounts, managing customer inquiries, processing orders, and resolving issues with efficiency and professionalism. You will collaborate closely with The Sales Team and internal teams to ensure accurate account management, timely communication, and a seamless customer experience that meets and exceeds client expectations.

• Manage day-to-day customer service needs for key accounts
• Process sales orders, inquiries, and EDI transactions accurately and efficiently
• Resolve customer issues and escalations with a solutions-oriented mindset
• Coordinate with sales, warehouse, and operations teams to ensure timely fulfillment
• Communicate proactively with clients regarding order status, issues, and updates

• Experience in Customer Service and/or Key Account Management
• Strong communication, active listening, and relationship-building skills
• High attention to detail with strong follow-through
• Excellent organizational, time management, and multitasking abilities
• Proficiency in CRM systems, Microsoft Office (especially Excel), True Commerce, SPS, and data entry platforms
• Strong working knowledge of Excel (reporting, v-look-up, data analysis)
• Ability to collaborate effectively in a fast-paced, on-site team environment
• Experience in home décor, furniture, or related industries is a plus
• Positive attitude with a genuine commitment to delivering high-quality customer experiences